If you’re having trouble logging in, loading pages, or viewing content in Whizzimo, a hard refresh often resolves the issue. A hard refresh forces your browser to load the most updated version of a website.
Perform a hard refresh
Use the instructions below based on your browser and operating system:
Windows and Google Chrome: Hold down Ctrl and press F5.
Mac and Google Chrome: Hold down Command and Shift and press R.
If a hard refresh doesn’t fix the issue
Try these additional troubleshooting steps:
Log out of Whizzimo and log back in to reset your session.
Restart your computer to clear any temporary issues.
Check your internet connection to ensure it’s stable.
Update Google Chrome to the latest version.
Update any web meeting programs, such as Zoom, to avoid conflicts.
Update your computer’s operating system to ensure compatibility.
Close unnecessary programs to free up system resources.
Still having trouble?
If the problem persists, submit a support ticket with detailed information. Including screenshots or videos can help the support team diagnose the issue faster.