If your payment method is declined on Whop
To renew your subscription or complete a purchase, add a different payment method, then remove the old one.
How to renew your subscription if a payment failed or was declined
Go to whop.com/@me/settings/memberships.
Sign-in using your email address.
Click on Inactive.
Click on your subscription.
Select Update Payment Method.
Enter your billing information to retry your payment.
Once your payment has successfully been processed, you will receive a notification on the page.
How to complete your purchase if a payment failed or was declined
Sign-in using your email address.
Try to complete your purchase.
If you still can't make a purchase or renew your subscription
Contact your financial institution.
You might need to ask your financial institution to allow international purchases on your debit or credit card.
Contact our support team.
If you want to know why a debit card, credit card, or other payment method was declined, speak with our support team here.
Can’t find your purchase?
Search Your Inbox
Look for emails with “Whop Order Confirmation” or from “no-reply@whop.com.”
Check the receipt to see which Whop ID is listed (e.g., “Whop ID: support@whop.com”).
Log In with the Correct Whop ID
If the Whop ID on the receipt isn’t the one you usually use, sign in with that ID.
If You Don’t See a Receipt
Check your bank or credit card statement
Look for a line like “WHOP.COM/PAY/ABC123”
Follow that link and look for the Customer name on the purchase details page.
Sign into Whop with the correct email
Look for Customer name and sign into Whop using that email address.
