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FAQ

This article references frequently asked questions

Freddy avatar
Written by Freddy
Updated over 4 months ago

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💸 Deposits & Bonuses

❓What is the minimum deposit amount?

The minimum deposit is €10 or $10.
For players in Finland, it’s €20 due to local payment provider rules.


❓How much should I deposit to get the welcome bonus?

To activate the welcome bonus:

  • Deposit at least €10

To receive the full bonus:

  • Deposit up to €300

  • Get a 100% match

  • Receive 100 free spins (10 per day for 10 days)



    ⏳ Deposit Delays

    ❓What should I do if my deposit hasn’t arrived?

    Please wait the following times before contacting support:

    • Interac – Wait 24 hours

    • Paysafe – Wait 2 hours, then contact Paysafe support

    • Euteller, Siirto, Brite (🇫🇮) – Wait 10 minutes

    • Other methods – Wait 20 minutes

    Once that time has passed, contact support and include:

    • Payment method used

    • Deposit amount

    • Time of deposit


    🔐 Responsible Gaming

    ❓How can I set deposit or play limits on my account?

    You can set limits for:

    • Deposits

    • Losses

    • Wagering

    • Session duration

    • Reality checks

    • Temporary or permanent exclusion

    To set limits:

    • Go to My Account > Responsible Gaming,

    • Or contact support to help set them for you.


    📝 Account Verification (KYC)

    ❓What documents do I need to verify my account?

    We may request the following:

    1. Photo ID (passport, driver's license, or national ID)

    2. Proof of address (utility bill or bank statement issued within the last 90 days)

    3. Proof of payment method (e.g., masked card copy or bank statement)

    ⏱️ Verification usually takes 24–72 hours.
    📧 You’ll be notified via email once complete.

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