Resolving Issues with Disappearing Free or Bonus Spins on Rootz

If you encounter issues with disappearing free or bonus spins on Rootz, this guide provides troubleshooting steps and explanations to help you locate and redeem them.

Common Scenarios and Recommendations

1. Login Errors While Claiming Spins

If you were claiming spins and received an error stating you were not logged in, the spins may still be present in the game they are associated with. Follow these steps:

Log out and log back into your account.
Check the game linked to the promotion. For example: - Spins might be associated with specific games, such as 'John Hunter and the Tomb of the Scarab Queen' or 'Big Bass Bonanza.' Locate the correct game and confirm their availability.

2. Disappearance After Claim Attempts

If free spins disappear after you've claimed them and received an error message, they may not have vanished but are credited directly to a specific game. Check the games that are part of the promotional offer:

For example, spins could be located in the game 'Big Bass Splash.' Open the game directly to access your spins.

3. 'Failed to Receive Bonus' Message

In some cases, you might see a 'failed to receive bonus' error after depositing. This does not mean the spins are lost:

Open the game tied to the deposit promotion (e.g., 'Big Bass Bonanza'). The spins should be available there.

4. Allocation of Spins in Account

If you notice spins missing from your rewards section after making a deposit:

Verify if they have been allocated under a specific section in your account, such as the 'bill & coin' category.

General Troubleshooting Tips

Re-log your account: Try logging out and logging back into your account to refresh your session.
Check associated games: Ensure you are looking in the correct game tied to the promotion.
Contact support: If all steps fail, reach out to customer support for further assistance.

By following these steps, most issues involving the disappearance or inaccessibility of free and bonus spins can be resolved efficiently.

How can I locate or resolve issues with disappearing free or bonus spins on Rootz?