Understanding a 24-Hour OASIS Block
A 24-hour OASIS block is a legally mandated self-exclusion feature required for player protection under German regulations. This restriction temporarily suspends access to your Wildz Group account, preventing gameplay or deposits during the lock period. It ensures compliance with responsible gaming laws and cannot be modified or lifted before the 24-hour period ends.
Why Does a 24-Hour OASIS Block Occur?
Self-Initiation: If you activate this feature, either deliberately or accidentally (e.g., clicking the panic button), the block will still take effect and cannot be reversed.
External Triggers: In some cases, OASIS blocks might be initiated outside the gaming platform and require resolution via external OASIS contact methods. For instance, to remove an external Oasis block, you must reach out to OASIS itself.
What Happens During the OASIS Block?
Account Suspended: For the duration of the block, you cannot access gameplay features, though login and withdrawal of remaining funds are possible in some cases.
Automatic Expiry: Your account will automatically unlock at the conclusion of the 24-hour period, with no additional action needed on your part. For example, if the lock began at 6:00 PM, you’ll regain access after 6:00 PM the next day.
What Should I Do if I Activate the Block Accidentally?
If the block was self-imposed, whether on purpose or by mistake, you’ll need to wait until the 24-hour period ends. Since this restriction is centrally regulated (via the OASIS system), customer support team cannot override or remove it.
Additional Considerations:
Any discrepancies in your payment method (e.g., using someone else’s or a business account) could trigger separate blocks. Always use personal payment methods that match your account information.
Extended gameplay might result in additional breaks, such as the Spiel-Pause block, which automatically pauses your account for a short period to encourage responsible gaming habits.
Related Topics
How to avoid triggering accidental OASIS blocks
Resolving non-self-initiated account restrictions in the OASIS system
Understanding additional player protection measures
Conclusion
OASIS blocks are vital measures for promoting responsible gaming and ensuring compliance with German regulations. Though they can be inconvenient, their design prioritizes user well-being and adherence to legal standards. If you have further concerns about OASIS blocks or player safety features, consult our help center for additional resources.