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How do I receive Free Spins?

Learn where to find, activate, and troubleshoot your free spins and other rewards.

Freddy avatar
Written by Freddy
Updated this week

Where to Find Your Rewards

Your active rewards—such as free spins or bonus cash—can be found in the My Rewards section of your account. Simply:

  1. Log in to your account at Wildz.com

  2. Click your profile icon

  3. Select My Rewards from the menu

Every available reward is shown as a Reward Card, including bonus details and a countdown timer if expiry applies.

How to Claim and Use Free Spins?

Popular games where spins may be allocated include Sweet Bonanza, Bigger Bass Bonanza, and Money Train series. Players are advised to check the Rewards section for specific games where spins can be used.

  1. Go to My Rewards

  2. Click “Claim” next to your free spins offer.

  3. A “Play Now” card will appear—click to launch the game

  4. Your spins will start on the featured slot

  1. Free Spins from the Welcome Bonus are valued at €0.10 each.

  2. Each batch of 10 spins can be used on a popular video slot developed by one of Wheelz’s top-tier game providers.

  3. Free spins are pre-configured to work on designated games, and the total bet amount reflects that spins are free, ensuring no additional cost to users.

Once you complete your spins, any winnings will be credited directly to your account.

Reward Expiry: Don’t Miss Out!

  • Unclaimed Rewards usually expire 24 hours after being issued

  • Claimed Rewards have a 60-day usage window

  • Expired rewards are automatically forfeited and cannot be reactivated

Check My Rewards regularly to ensure you don’t miss out on limited-time offers.

How to Obtain More Free Spins

Free spins can be acquired through various means: making deposits, reaching specific account levels, or participating in promotional campaigns. For example, a deposit of $2 may grant 5 spins, and higher account levels unlock spins for eligible games.

Troubleshooting: Can’t Claim or Use Your Free Spins? Free spins may sometimes be transferred to another game as a substitute if the original game becomes unavailable. Check your Rewards section to locate the new assigned game or contact customer support.

If your free spins or rewards aren’t working, follow these steps:
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Step 1: Check Expiry Time

  • Confirm if the offer expired or was unused after claiming

  • Expired rewards will disappear automatically

Step 2: Refresh or Re-log

  • Log out and log back into your account

  • Clear browser cache or switch devices/browsers

Step 3: Confirm Game Availability

  • Ensure you're accessing the correct featured game

  • Wait and try again if the game is temporarily down

Step 4: Check Eligibility & Game Access

  • Some rewards are linked to specific deposit/play activity

  • Review campaign terms for eligibility criteria

  • Game Restrictions by Region:

    • Ontario: No Limit, Pragmatic, Push, Quickfire, Quickspin, Relax, Evolution, NetEnt, Red Tiger

    • Quebec, British Columbia & Manitoba: Play'n GO, Evolution, NetEnt, Red Tiger

Still Need Help?

If your reward is missing or you’ve followed all steps without success, our Support Team is available 24/7 to assist:

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