Shipping Info

How Does Delivery Work?

I want more information on how my wine is shipped to me

Written by Customer Support
Updated over a week ago

When Will My First Package Arrive?

You will receive your first package in the middle of the month, in the month following your initial purchase.

Written by Customer Support
Updated over a week ago

Your Last Delivery After Cancelling

I cancelled my subscription, why am I receiving more wine?

Written by Customer Support
Updated over a week ago

How Much Is Shipping?

Is shipping included? How much will it cost to ship to me?

Written by Customer Support
Updated over a week ago

Shipping Surcharges

What are surcharges and how are they applied

Written by Customer Support
Updated over a week ago

Can You Deliver on a Specific Day?

I would like to choose the delivery date

Written by Customer Support
Updated over a week ago

Can I Pick-up My Package?

I live in/near Calgary, can I pick up my package?

Written by Customer Support
Updated over a week ago

Do You Ship To My Province?

Provinces with shipping restrictions, Supreme Court, Newfoundland, New Brunswick, Québec, my postal code is unavailable or not recognized

Written by Customer Support
Updated over a week ago

Do You Ship to Restricted Communities?

I live in a Nunavut, can I order from you?

Written by Customer Support
Updated over a week ago

Combining Store Orders with my Monthly Packages

Can I add a store order to my subscription order to save shipping costs?

Written by Customer Support
Updated over a week ago

Where Is My Order? My Order Hasn't Shipped.

shipping delays, Winter shipments

Written by Customer Support
Updated over a week ago

I Missed my Delivery, Now What?

Delivery Issues

Written by Customer Support
Updated over a week ago

My Package Is Being Returned, What Do I Do?

I missed my delivery and now my package is being returned.

Written by Customer Support
Updated over a week ago

What Should I Do With My Inserts?

What are pulp trays and how can I use them?

Written by Customer Support
Updated over a week ago

My Bottles Froze And Broke!

frozen wine, broken wine

Written by Customer Support
Updated over a week ago

Does COVID-19 Affect My WineCollective Experience?

COVID-19, deliveries, delays

Written by Customer Support
Updated over a week ago