Shipping Info

Information about couriers, delivery, pickups and returns

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16 articles in this collection
Written by Customer Support

How Does Delivery Work?

I want more information on how my wine is shipped to me
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Written by Customer Support
Updated over a week ago

When Will My First Package Arrive?

You will receive your first package in the middle of the month, in the month following your initial purchase.
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Written by Customer Support
Updated over a week ago

Your Last Delivery After Cancelling

I cancelled my subscription, why am I receiving more wine?
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Written by Customer Support
Updated over a week ago

How Much Is Shipping?

Is shipping included? How much will it cost to ship to me?
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Written by Customer Support
Updated over a week ago

Shipping Surcharges

What are surcharges and how are they applied
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Written by Customer Support
Updated over a week ago

Can You Deliver on a Specific Day?

I would like to choose the delivery date
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Written by Customer Support
Updated over a week ago

Can I Pick-up My Package?

I live in/near Calgary, can I pick up my package?
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Written by Customer Support
Updated over a week ago

Do You Ship To My Province?

Provinces with shipping restrictions, Supreme Court, Newfoundland, New Brunswick, Qu├ębec, my postal code is unavailable or not recognized
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Written by Customer Support
Updated over a week ago

Do You Ship to Restricted Communities?

I live in a Nunavut, can I order from you?
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Written by Customer Support
Updated over a week ago

Combining Store Orders with my Monthly Packages

Can I add a store order to my subscription order to save shipping costs?
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Written by Customer Support
Updated over a week ago

Where Is My Order? My Order Hasn't Shipped.

shipping delays, Winter shipments
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Written by Customer Support
Updated over a week ago

I Missed my Delivery, Now What?

Delivery Issues
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Written by Customer Support
Updated over a week ago

My Package Is Being Returned, What Do I Do?

I missed my delivery and now my package is being returned.
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Written by Customer Support
Updated over a week ago

What Should I Do With My Inserts?

What are pulp trays and how can I use them?
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Written by Customer Support
Updated over a week ago

My Bottles Froze And Broke!

frozen wine, broken wine
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Written by Customer Support
Updated over a week ago

Does COVID-19 Affect My WineCollective Experience?

COVID-19, deliveries, delays
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Written by Customer Support
Updated over a week ago