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Shipping Info
Shipping Info
Information about couriers, delivery, pickups and returns
16 articles in this collection
Written by
Customer Support
How Does Delivery Work?
I want more information on how my wine is shipped to me
Written by
Customer Support
Updated over a week ago
When Will My First Package Arrive?
You will receive your first package in the middle of the month, in the month following your initial purchase.
Written by
Customer Support
Updated over a week ago
Your Last Delivery After Cancelling
I cancelled my subscription, why am I receiving more wine?
Written by
Customer Support
Updated over a week ago
How Much Is Shipping?
Is shipping included? How much will it cost to ship to me?
Written by
Customer Support
Updated over a week ago
Shipping Surcharges
What are surcharges and how are they applied
Written by
Customer Support
Updated over a week ago
Can You Deliver on a Specific Day?
I would like to choose the delivery date
Written by
Customer Support
Updated over a week ago
Can I Pick-up My Package?
I live in/near Calgary, can I pick up my package?
Written by
Customer Support
Updated over a week ago
Do You Ship To My Province?
Provinces with shipping restrictions, Supreme Court, Newfoundland, New Brunswick, Québec, my postal code is unavailable or not recognized
Written by
Customer Support
Updated over a week ago
Do You Ship to Restricted Communities?
I live in a Nunavut, can I order from you?
Written by
Customer Support
Updated over a week ago
Combining Store Orders with my Monthly Packages
Can I add a store order to my subscription order to save shipping costs?
Written by
Customer Support
Updated over a week ago
Where Is My Order? My Order Hasn't Shipped.
shipping delays, Winter shipments
Written by
Customer Support
Updated over a week ago
I Missed my Delivery, Now What?
Delivery Issues
Written by
Customer Support
Updated over a week ago
My Package Is Being Returned, What Do I Do?
I missed my delivery and now my package is being returned.
Written by
Customer Support
Updated over a week ago
What Should I Do With My Inserts?
What are pulp trays and how can I use them?
Written by
Customer Support
Updated over a week ago
My Bottles Froze And Broke!
frozen wine, broken wine
Written by
Customer Support
Updated over a week ago
Does COVID-19 Affect My WineCollective Experience?
COVID-19, deliveries, delays
Written by
Customer Support
Updated over a week ago