Frequently Asked Questions

Common questions and inquiries

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14 articles in this collection
Written by Customer Support

How Does WineCollective Work?

No contracts. No membership fees. No cancellation fees. No minimums.
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Written by Customer Support
Updated over a week ago

What's the difference between a gift and a subscription?

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Written by Customer Support
Updated over a week ago

What Is Included In My Subscription Package?

What do you receive when you join WineCollective
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Written by Customer Support
Updated over a week ago

Are Shipping Charges and Taxes Included?

What extra costs are there?
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Written by Customer Support
Updated over a week ago

Why Do I Pay For My Wine In The Month Before It Is Shipped?

Payments for monthly subscription packages are processed in the month prior to delivery.
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Written by Customer Support
Updated over a week ago

Member Pricing

Why am I being charged retail price? Why don't I get club pricing?
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Written by Customer Support
Updated over a week ago

WineCollective 2022 Price Increases

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Written by Customer Support
Updated over a week ago

Gift Cards & Coupon Codes

Can I use all of my gift cards on one order? Can I combine coupon codes?
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Written by Customer Support
Updated over a week ago

How do I Use A Promo Code?

I received a gift card or promo code. How do I apply it to my purchase?
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Written by Customer Support
Updated over a week ago

New Wine Guide

WineCollective has an updated new look and an upgraded experience!
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Written by Customer Support
Updated over a week ago

What Is A QR Code? How Do I Use It?

The black and white code stamps in our new Monthly Wine Guide are QR codes, each one holds a unique link to our online wine profiles.
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Written by Customer Support
Updated over a week ago

I'd Like to Cancel my Order

What is your cancellation policy?
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Written by Customer Support
Updated over a week ago

What is Wine2Water?

Our charitable partnership with Acts of Water and how we are dedicated to making a difference.
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Written by Customer Support
Updated over a week ago

Applying For A New Career With Us!

What to do if you are interested in sending in your resume in for job opportunities
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Written by Customer Support
Updated over a week ago