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Frequently Asked Questions
Frequently Asked Questions
Common questions and inquiries
14 articles in this collection
Written by
Customer Support
How Does WineCollective Work?
No contracts. No membership fees. No cancellation fees. No minimums.
Written by
Customer Support
Updated over a week ago
What's the difference between a gift and a subscription?
Written by
Customer Support
Updated over a week ago
What Is Included In My Subscription Package?
What do you receive when you join WineCollective
Written by
Customer Support
Updated over a week ago
Are Shipping Charges and Taxes Included?
What extra costs are there?
Written by
Customer Support
Updated over a week ago
Why Do I Pay For My Wine In The Month Before It Is Shipped?
Payments for monthly subscription packages are processed in the month prior to delivery.
Written by
Customer Support
Updated over a week ago
Member Pricing
Why am I being charged retail price? Why don't I get club pricing?
Written by
Customer Support
Updated over a week ago
WineCollective 2022 Price Increases
Written by
Customer Support
Updated over a week ago
Gift Cards & Coupon Codes
Can I use all of my gift cards on one order? Can I combine coupon codes?
Written by
Customer Support
Updated over a week ago
How do I Use A Promo Code?
I received a gift card or promo code. How do I apply it to my purchase?
Written by
Customer Support
Updated over a week ago
New Wine Guide
WineCollective has an updated new look and an upgraded experience!
Written by
Customer Support
Updated over a week ago
What Is A QR Code? How Do I Use It?
The black and white code stamps in our new Monthly Wine Guide are QR codes, each one holds a unique link to our online wine profiles.
Written by
Customer Support
Updated over a week ago
I'd Like to Cancel my Order
What is your cancellation policy?
Written by
Customer Support
Updated over a week ago
What is Wine2Water?
Our charitable partnership with Acts of Water and how we are dedicated to making a difference.
Written by
Customer Support
Updated over a week ago
Applying For A New Career With Us!
What to do if you are interested in sending in your resume in for job opportunities
Written by
Customer Support
Updated over a week ago