Go to WineCollective
All Collections
Frequently Asked Questions

Frequently Asked Questions

Common questions and inquiries

Customer Support avatar
14 articles in this collection
Written by Customer Support

How Does WineCollective Work?

No contracts. No membership fees. No cancellation fees. No minimums.
Customer Support avatar
Written by Customer Support
Updated over a week ago

What's the difference between a gift and a subscription?

Customer Support avatar
Written by Customer Support
Updated over a week ago

What Is Included In My Subscription Package?

What do you receive when you join WineCollective
Customer Support avatar
Written by Customer Support
Updated over a week ago

Are Shipping Charges and Taxes Included?

What extra costs are there?
Customer Support avatar
Written by Customer Support
Updated over a week ago

Why Do I Pay For My Wine In The Month Before It Is Shipped?

Payments for monthly subscription packages are processed in the month prior to delivery.
Customer Support avatar
Written by Customer Support
Updated over a week ago

Member Pricing

Why am I being charged retail price? Why don't I get club pricing?
Customer Support avatar
Written by Customer Support
Updated over a week ago

WineCollective 2022 Price Increases

Customer Support avatar
Written by Customer Support
Updated over a week ago

Gift Cards & Coupon Codes

Can I use all of my gift cards on one order? Can I combine coupon codes?
Customer Support avatar
Written by Customer Support
Updated over a week ago

How do I Use A Promo Code?

I received a gift card or promo code. How do I apply it to my purchase?
Customer Support avatar
Written by Customer Support
Updated over a week ago

New Wine Guide

WineCollective has an updated new look and an upgraded experience!
Customer Support avatar
Written by Customer Support
Updated over a week ago

What Is A QR Code? How Do I Use It?

The black and white code stamps in our new Monthly Wine Guide are QR codes, each one holds a unique link to our online wine profiles.
Customer Support avatar
Written by Customer Support
Updated over a week ago

I'd Like to Cancel my Order

What is your cancellation policy?
Customer Support avatar
Written by Customer Support
Updated over a week ago

What is Wine2Water?

Our charitable partnership with Acts of Water and how we are dedicated to making a difference.
Customer Support avatar
Written by Customer Support
Updated over a week ago

Applying For A New Career With Us!

What to do if you are interested in sending in your resume in for job opportunities
Customer Support avatar
Written by Customer Support
Updated over a week ago