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Frequently Asked Questions - For Subscribers

Updated over 6 months ago

How does Winible work?

Winible helps bettors find and subscribe to trusted cappers to receive their expert plays in real-time via SMS or email. You can subscribe for free or to paid plans, purchase individual plays, and receive notifications to make timely bets.

How do I sign up for an account?

Create an account using your phone number and password. Visit the Signup Page to get started.

How to create my password?

Click the "Create password" link and follow the SMS instructions to create your password.

How do I reset my password?

Use the "Forgot Password" link and follow the SMS instructions to reset your password.

How do I unsubscribe from a plan?

Go to the "Purchases" tab, click the three dots next to the plan, and select "Unsubscribe."

How do I filter my picks?

In the "Picks" section, use "Filter by Plans" in the top right corner.

How do I access free picks?

Visit the "Discover" section and use the filter to select "Free Picks."

Why am I not receiving notifications?

Check your notification settings in the "Settings" section to ensure SMS or email notifications are enabled.

How can I connect to the creators Discord/Telegram?

If your subscription plan includes a Discord/Telegram channel, you will see the logo, which you can click on to follow the instructions.

Do subscriptions auto-renew?

Yes, capper subscriptions auto-renew but can be cancelled at any time from your Subscriptions page. You will receive emails to remind you of your purchases too.

If I have issues or feedback, how can I reach winible?

If you have a problem with your capper subscription, we recommend first reaching out to them via the "Contact" button at the bottom of their storefront page. If you have a general platform question or concern, please email support@winible.com or use our Intercom messenger widget located across the website in the bottom right corner. We're here to support you and are appreciative of your business.

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