eNPS is measuring if employees would recommend the company they work for to their friends and acquaintances. In Winningtemp the employees receive an eNPS question once a month. The question is “How likely are you to recommend working at [the company] to a friend or acquaintance?” The question is answered on a scale from 0 to 10 where the answers are divided into three categories:
0-6 = ”Critics”. These do not recommend working at this company.
7-8 = ”Passives”. These do not have an opinion in this matter.
9-10 = ”Ambassadors”. These warmly recommend this company as an employer.
The percentual number of Ambassadors minus the percentual number of Critics equals the eNPS score, that can vary between -100 and +100. This means 0 is neutral and usually seen as a positive score. 20 is considered a good score and 50 is very good. In Winningtemp you can compare your score to the Winningtemp index or your industry index to make it more relevant.