Somewhere on the other side of the building, city, or world, someone just received an email inviting them to check out a video or image on Wipster. This guide will take you through everything you need to know about commenting, and we have a walkthrough tutorial for leaving comments here: How to Comment.

Here’s how to view the video or image and give precise, contextual comments that will help make it better than ever before. To start with, click the big green button in the email (or if you’re already set up on Wipster, head into your ‘Shared with Me’ folder on the dashboard and find the video or image there).

I know, you’re itching to get started. But first, let’s go through the viewing panel:

  • Up the top of the screen the back button, which reminds you where you’ve come from – which workspace you’re in, and which asset you’re looking at. Click it any time and it will take you back to wherever you were last.

  • Down the right hand side of the review page you’ll see little circles with profile pics or initials – these are the people who’ve been invited to review this clip (tip: hover over the circle to see the person’s full name, and whether or not they’ve viewed or commented yet). If they’re not a part of your team you’ll also have the option to revoke their access to the asset from here. It might be just you, or there might be a whole screed of peeps.

  • For video, right below the play screen there’s a play bar – the thin grey line that will turn green as you play through the video (but if you need more precision, you can look at the timecode just below and use the arrows on your computer keyboard to move through the video frame by frame). If you can see any colored baubles sticking out of it, it means some comments have been made on this video already and you can click the bauble to get straight to that comment.

  • Below the play bar, you’ll see your control panel which has everything you need and nothing you don’t. On the left you have the Play/Pause button, which does exactly what you’d expect. After that you have a mute button, pretty straight forward. Next in the line is a button you can use to show or hide all comments from your view. When you have comment visible, you'll see the arrows on the right hand side of that button that you can quickly move from comment to comment and skip the bits in between.

Then it’s time to start speaking your mind:

  • For video, press play or the spacebar. As soon as you see something you want to comment on, just click on the screen (no need to press Pause first).

  • Type your note into the comment box and hit enter to save your comment (you’ll see your 250 character word limit counting down as soon as you start writing). If you’re talking about a specific area of the frame, you can move the comment pointer to that exact spot (you can move the comment box too). Have a play – it’s all very flexible.

  • We know what it’s like; sometimes words aren’t enough, and you have to show someone what you mean. In these cases, you can attach imagery to your comments. Click the reply field and you'll notice picture icon appears on the bottom-right of your Comment Box. Click this and chose an image to attach.

  • If someone else has reviewed your media, you might want to add your 2 cents to something they’ve said. Underneath each comment you’ll see a reply box – just type your response in there, and hit enter again.

  • If you change your mind about a comment you’ve made, you can head back and hover over it to have a trash can icon appear. Click this to delete, but remember that it’s a permanent deletion, and because Wipster provides near-instant feedback, the owner may have already read this comment.

  • When you’ve said all you want to say, close your window, or head back to your workspace to upload another project.

If another reviewer comes along and replies to one of your comments, we’ll flick you a quick email to let you know (unless you’ve disabled email notifications, of course, in which case you’ll need to check your Activity Stream).


Leaving Comments

Click to leave a pin-pointed comment or click and drag to select area for a comment.

Mention a team member

You can mention any team member in comments by using "@" followed by the team member's name or by clicking the @ icon below the comment input field then selecting the members you would like to mention. That team member will be immediately notified by email about the comment.

Please note this will only work for communication between authenticated members of the team. Invited reviewers will not have access to this.

Add an image to a comment

Make a comment, then navigate to the menu and select 'attach an image'.

Add an emoji to a comment

There are few conversations in the world that can't be made better by a well placed emoji. With that in mind we've included full emoji support across all our accounts. There are two ways to use emoji in Wipster:

Predicative Autocomplete

This is a good technique when you know exactly what emoji you're looking for, and you'd rather not browse the full list. Just type a ':' in a comment box and start typing a keyword. You'll see a pop-up appear that narrows down as you type. For a handy guide to all the emoji codes available, check out the Emoji Cheat Sheet. If you’ve ever used shortcodes like 😺 in Slack, Basecamp, or Trello, the same applies here.

The Emoji Picker

This is great when you really want to take the time to craft something special. We call it the Wipstermoji 2000™. It's a fully categorized, searchable database of the entire emoji set. To access the picker look for the smiley face icon in the lower right hand corner of an active comment box. Hover over an emoji to see a preview version, and click on it to add it to your message.



Team Member Only Comments

If a comment is marked 'team-only' only authenticated members of your team will be able to view it. It's a great way to have a behind the scenes conversation, discuss feedback and assign tasks all in the same place that the general feedback is happening.

Invited reviewers who are not part of your team will not be able to see these comments. This article explains the differences between team members and reviewers. We recommend having a clear understanding of the distinction between these two types of users when using this feature.

How they work

Every new comment you write as a team member gives you the option to mark as either 'public' or 'team-only'. On desktop this is controlled by a switch below the comment. On mobile the switch appears above the pop-up when you make a comment.

New comments will always default to public, but simply hit the 'team-only' button to change it. This won't commit your comment, but you'll immediately notice a color change to show that its state has changed.

Once you have committed the comment you'll see a badge in the top right marking it as team-only. You'll notice a slight variation in the color of the comment itself. There are a few complications around editing the status of comments once they're committed, which we've explained in this article.

For your team members, these comments will appear everywhere comments normally appear, and will always be marked as such. This means on the review page, in the to-do list, in Focus mode, in email notifications, in the Wipster Review Panel and on mobile.

You can make team-only replies to public comments, but you can't make public replies to team-only comments. We go into more detail on the intricacies of this in this article.

Who can see them

Anyone who is an authenticated member of your team will be able to see team-only comments. They do not have to be specifically invited to that particular video or image to have access. For team admins and owners, the best way to check who could potentially see these comments is to check the team members tab in your account settings. Anyone listed here potentially has access.

Inversely, anyone who is only invited to a video or image as a reviewer will not be able to see Team Only comments. When these people are present on a review they a separated from team members by a line on the right side of the review page.

As always, we recommend caution when committing sensitive content.

Edit or Delete a Comment

Click the ellipsis symbol for more options.

Print Comments

If you'd like to get a printout of comments, open up the info panel on the right side of the review screen. Click the 'Comments' tab and you will see an option to export your comments by printing or downloading as a .csv.


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