✋ Do you plan to enable currencies in checkout besides USD?
With our new system, WishTender is the one holding the funds for you in our own merchant bank. Because WishTender is a US company, we're currently limited to holding USD only. Therefore, any transaction activities coming in and out of WishTender must be in USD. This is something we're working on to improve and is on our roadmap but there are issues and legal implications that we need to work out first. Once we figure this out, we will be able to enable multi-currency checkout and help prevent gifters from paying exchange rate fees.
💎 Will other payment methods besides cards be available?
To start, we're accepting card payments only. We'll add more payment methods over time. But first, we are focused on getting card payments up and running smoothly. Our accepted cards are Visa, Mastercard and Discover.
We received a lot of requests for CashApp to be available again and we do want to state that CashApp is on our roadmap. We also have access to Venmo and PayPal, however we need to verify whether these two options lead to certain dispute types that we block.
Currently, we're still investigating the risks involved in applying to accept AMEX cards as AMEX do not allow its cardholders to make payments for digital adult products.
💳 Can guests save their payment method?
Before, guests were able to use Stripe/ Link to save their payment methods without having to sign in to WishTender.
However, right now we're only allowing gifters with registered accounts to save their payment methods for security reasons. We may follow up on this in the future but for now it is recommended that your gifter create an account if they want to be able to check out faster using saved cards.
☎️ My gifter is seeing "Contact your bank to approve this transaction" and cannot check out
WishTender now has a different merchant ID than we did before and banks may not yet recognize us. This is called a "Do-not-honor" decline, and the banks decide when you see this message. This will happen with some banks that are extra careful about processing transactions, especially if your gifter use a bank that is in a different country than our merchant bank (US).
👉 Your gifter can solve this by calling up/ contacting their bank and tell them to approve transactions from WishTender. Then this message may reduce in frequency as the bank see that their customer is approving transactions repeatedly.
🚫 My gifter is running into errors at checkout
If the error is "Insufficient funds. Please check your account or use a different card." but your gifter has enough money in their card:
It always help to double-check, but note that this can also happen if it is a credit card and the owner of the card went above the limit of the card.
If your gifter receive an Authentication Unsuccessful error:
This is an error within the 3-D Secure Flow for Secure online transactions which we do not have control of. Sometimes switching browsers or devices, or turning off extensions that block browser tracking, can help fix the issue. If the issue persist, your gifter can try contacting their bank.
💸 Do you still offer chargeback protection?
Switching processors has not changed our chargeback policies. The policy still remains that if you, as a wisher, wish to give someone a refund you can contact WishTender Support and we can help you set up a refund. If a gifter requests a refund, we will start a longer investigation into the claims.
However, since the new system is in beta, refund requests are not able to be fulfilled yet so please keep that in mind.