ℹ️ When a sender gives you a gift on WishTender, it takes time for the money to travel from their bank to our processor. When the money finally arrives at our processor, our system will mark the settled amount as being 'available'. This is why, during the time it takes to travel between banks, the dashboard tells you that you 'have' the money in your Balance but it's not yet available to cash out.

💡 Our beta testers have observed that it takes around 24-48 hours since receiving a gift for the money to become available to withdraw.

In the emails you receive from our partner after initiating a payout, there is an ETA, however this estimation is not always accurate. The payout should arrive within 2 business days, but there are cases where they take longer. If it's past 5 days and it's still not in your account, please reach out to our customer support.

💡 The first payout generally takes longer because it needs to go past various initial security checks.

❗ Keep in mind that most banks don't process on the weekends so if you cash out close to or on the weekend, you won't receive it until the next business days.

ℹ️ European users may find that payouts arrive much faster for them, this is because some European countries support RTP rails, allowing for almost-instant payouts.

Since our processing system is still in beta, there may be inconsistencies with how payments are processed between our partners. Please give it 5 business days to see if your payouts settle into your account.

💡 Once the payment is processed and our partner has sent out the money, WishTender is not in control of how fast or slow the banks process the money. However we can file a support ticket with our partner to get help looking into the payout if you find that it's taken too long to get to your account. Reach out to our customer support using the chat icon on the site while logged in.