If you’re an Attendee of any event, getting your ticket scanned is as simple as presenting the barcode attached to your ticket receipt when you arrive at the venue. If you’re a Member, the Organizer will now be able to recognize you and the benefits you’re due to receive. Now you can go enjoy the program!

If you’re an Organizer, the Scan Barcodes feature has been seamlessly added to our existing mobile check-in, and is included automatically with all ticket receipts. You can still look up and check-in any attendees by their name as well, if they don’t have access to their email.

Here’s everything you need to know to check in guests fast whether you have 50 or 5,000.

Mobile device check-in article

Mobile Check-in gives you a whole suite of on site options

Add attendees to the list
Add staff so they can check in from their own devices
Message all the attendees updates and need-to-know info
Download the list as a CSV for adding to your mailing list or CRM
Print the list when in a low-internet area

All in addition to the scanning tickets feature.

Open the Barcode Scanner

Once you're signed in, touch the barcode button at the bottom of the screen.

Allow access to your camera

Click allow, and Withfriends will begin scanning

Scan a ticket

Place the barcode within the camera window outline. When your phone reads the barcode, it will display a Green, Yellow, or Red result.

Results

Green means you checked someone in! You'll see the tier name too.

If the guest is a member:

It will indicate them with a badge, and if they're a new member, it'll list their pick-up gifts. Thank the guest for being a member!

If the guest has purchased multiple tickets:

Make sure to scan 1 barcode for each guest - they'll have a barcode on each page.

You're done, move on to the next ticket.

Yellow means this Withfriends ticket is invalid for this event. The message will indicate the reason: usually because it's the wrong event, the wrong showing, or the guest has already checked in.

Red indicates an invalid barcode. This is probably because of a bad reading - just try again.

Tips

🔍 For phone barcodes, you may need to zoom it in for best results - especially when guests have a small device.
🔆 For phone barcodes, make sure it has brightness at least halfway, and ideally is not in "Dark Mode".
🕯 For paper barcodes, consider some ambient lighting in the area.
🤚🏽 Where possible, have the guest place their barcode down on the table for extra steadiness
🔋 Beware that scanning can drain batteries faster, and keep chargers nearby.
😢 Cracked screens are typically ok, but blurry screens may not work
⬆️ On iOS devices, scroll the screen up or down to hide navigation bar at the bottom, and you'll have more room.
⚡️ If it starts to gets slow, just refresh the page and you'll be fast again.
🌀 Don't be afraid to press X to close the window and search guests by name if you have to, and then return back to scanning. You can hop in and out of scanning mode any time.
📱 Use an iPhone6, Google Pixel 2, Samsung Galaxy Note 6, or newer devices for best results