Step 1: Confirm the email address associated with the member
Step 2: Navigate to the Memberships tab in your dashboard and select Refunds. Enter the associated email address and click search to find the related payment.
Step 3: You will see a list of payments associated with that email address. Click Refund on the payment you'd like to refund, and that's it! Members will see the amount refunded to their card in the next 5-10 days, and they will receive a notification of their refund immediately.
If you process a refund after the 1st of the month after the payment was made, the funds may already have been transferred to your account. If so, the refund will be debited to an upcoming membership payout, and listed in the ledger for that payout.
Trouble finding the right email address?
If searching by email (i.e. andrew@withfriends.co) doesn't turn up any payments, or if you don't know the email address, select Member management and try searching for the member in this order
Name (i.e. Andrew Withfriends)
Name alternatives (i.e. Andy)
Misspelling (i.e. andrew@withfriends.com)
Or alternative emails (i.e. andrew@gmail.com)
Click the email icon on the matching member, then click Copy Email Address.
It can be useful to ask the member as well to confirm the email with you.
Or, you can click Export Members to save a CSV of your members, which will include every email.
If you have any trouble with the refund feature, please email support@withfriends.co for further assistance.