Changing your email address
You can edit your name on your profile, but not your login email. Message Support with the new email address and we'll change it for you.
Cancelling your subscription
Go to Account Settings → Billing and click Cancel. If you have any Mascot Network orders that haven't shipped yet, ship them first or message Support so we can handle them.
Closing your account
To close your account completely, message Support and tell us you'd like it closed. Before you do:
Ship any open Mascot Network orders, or let us know if you can't.
Delist your items, or ask us to, so nothing sells after you leave.
Download any reports you want to keep from Reports.
API access
The Mascot API is available on the Pro and Expert plans. You'll find your API details under Account.
Webhooks
To send Mascot events to another system, such as an accounting or ERP tool, see the webhook documentation at developers.withmascot.com/webhooks.