Accepting or rejecting an offer shows success but doesn't take effect. Offers expire 24 hours after they arrive. Until this is fixed, reply to Support with your decision (accept, reject or counter amount) and we'll action it.

Orders received while Vacation Mode is on. Turning Vacation Mode off and on again doesn't cancel them. Don't ship; message Support and we'll cancel them for you.

Missing-information flag stays after you fix the item. Saving the item again doesn't clear the flag. Message Support with the SKU and we'll clear it.

Beckett (BGS) cert lookups are unavailable. Beckett's lookup service is down for all users; this is on Beckett's side. Enter BGS details manually for now.

PSA slabs with an MBA sticker import as MBA. After importing, check the grading company and grade on any PSA slab that has an MBA sticker.

AI batch scan errors still use up a SKU. If some images fail with a parallel or detail error, re-upload just the failed images as a separate batch. Gaps in SKU numbers are expected.

eBay category pop-up keeps appearing. After you select the category and click Continue, close the pop-up. Your choice has been saved.

TikTok Shop is rejecting most listings. TikTok changed its card categories in late August. You don't need to reconnect; we're updating the integration.

Shopify asks for a card on file. This is an old requirement that shouldn't apply. Message Support and we'll sort it out.

Asked to upgrade for a feature your plan already includes. Reload the page. This happens when your account details haven't finished loading. If it persists, message Support.

Watermark still showing on the Expert plan. Message Support and we'll remove it.