If your Plum account isn't already verified, you'll need to provide us with some documentation when you decide to create a Mutual Funds account. This is necessary to comply with legal requirements and as part of our KYC (Know Your Customer) process, which we're obligated to carry out.
In case you need to provide those documents, the verification should be completed within around 2 business days. If you find yourself still waiting, it's likely because one of your documents didn't meet one or more of the requirements. You'll usually receive an email notification if your document fails to meet the requirements.
Below, you can see what documents can be accepted for the verification of your identity.
✅ Valid passport
✅ Driving license (full or provisional)
✅ National ID cards (issued in European countries)
✅ Residence Permit
❌ Proof of age cards
❌ Old-style paper driving license
❌ Any expired documents
Proof of Address Document
Below, you can see what documents can be accepted for the verification of your address.
A document from a UK-regulated financial services firm confirming a relationship.
A bank/building society investment account or insurance company statement (dated within the last 3 months).
A mortgage statement (dated within the last 12 months).
A council tax statement (dated within the last 12 months).
A utility statement, including gas, electricity, or water (dated within the last 3 months).
A telephone (landline only) bill (dated within the last 3 months).
A local council rent card or tenancy agreement.
A legal document recognizing title to the property.
An instrument of a court appointment (e.g., liquidator/grant of probate).