Welcome to the eAcademy™ Help Desk! As you complete your courses, there may be times when you need assistance. Click here for some frequently asked questions.
HELP DESK HOURS:
Monday through Friday, 8:00 am to 4:00 pm Eastern Time
WHEN TO CONTACT YOUR HOME SCHOOL DISTRICT:
You need to add or drop a course.
Your district laptop, Chromebook, or iPad isn't working properly.
If you are having login issues, please try the tips below.
District Login Page: Make sure to select your home school district on the District Login Page (https://www.wiueacademy.org/login).
Login Name: Remember to use your complete school email address and replace the @ sign with a period (Use mmouse.dasd.us instead of mmouse@dasd.us.).
WHEN TO CONTACT YOUR ONLINE COURSE TEACHER:
You don't understand what to do for an assignment.
You want to know if you can turn in an assignment late.
You'd like to know when the next quiz will be available.
You have a question about your grades.
You can find your teacher's email address in your online course and in the Genus gradebook.
WHEN TO CONTACT THE eACADEMY™ HELP DESK:
You are unable to log into Genius or Schoology or you cannot remember your password.
You can't view a video posted by your teacher, you are unable to open a document, or you are unable to get to a website.
Your parent or guardian is having issues logging into their own account.
Your WIU-issued laptop, MiFi, or power cord does not seem to be working.
OPTIONS TO CONTACT THE eACADEMY HELP DESK:
Option 1: Use the eAcademy Help Desk System
From Genius:
1. Click the live chat icon at the bottom right of the page to request help. While it looks like a live chat, this is actually our Help Desk Ticket System. You may not get an instant response so please be patient.
2. Answer all the question prompts.
Your first and last name
Your email address
Your role (student or parent/guardian)
The system you're having issues with (Genius, Moodle, Buzz, Pearson-Buzz, Schoology, or Other/Unsure)
A detailed description of your issue so we can help you more quickly. Remember to be respectful and use school-appropriate language.
3. The eAcademy™ Help Desk will assign your issue to one of our staff members and may suggest an article that might help you.
4. If a staff member is not immediately available to answer your question, you will receive an email message and can continue communicating with the Help Desk through email.
5. When finished with the request, click the live chat icon a second time to close the message window.
From Schoology:
Click eACADEMY HELP DESK at the bottom of any Schoology page and answer all the question prompts.
1. Click Live Chat. While it looks like a live chat, this is actually our Help Desk Ticket System. You may not get an instant response so please be patient.
2. Answer all the question prompts.
After clicking the arrow at the top left of a message window, you have three options.
A. Continue the conversation you were having with a help desk staff member by clicking the blue arrow to the right.
B. Start another conversation by clicking Send us a Message. If it is after hours, you will see when we will be back online to respond to your issue. If you had previous conversations, you will also see a link to See all your conversations.
C. Find your answer now by typing a keyword in the Search our articles field and clicking the arrow. Any articles related to your issue will be displayed.
To close the live chat, click the live chat icon at the bottom right of the page.