WizeFi, INC (“WizeFi,” “we,” “us,” or “our”) cares about our relationship with our members and is committed to maintaining the confidentiality, integrity, and security of personal information provided when using our products and services. This Privacy Policy explains how we collect, use, and protect information provided through (a) our web-based application available at www.WizeFi.com (the “Web App”), and (b) our mobile application available for iOS and Android devices (the “Mobile App”).
Collectively, the Web App and Mobile App are referred to as the “Applications,” and together with our related features, content, and functionality, comprise our “Service.”
“Personal Information” for purposes of this Policy is defined as information that identifies you, such as your name, address, phone number, photo, or email address. We regularly re-evaluate our Privacy and Security policies and adapt them to address new challenges.
1. Our Collection and Use of Personal Information
We do not and will not sell, trade, or rent your personal information. We use and disclose your personal information only as follows:
to analyze Application usage and improve the Service;
to deliver to you communications relevant to your use of the Service, any administrative alerts, and other alerts you have opted-in to receive;
to fulfill your requests for certain products and services;
for market and product research, project planning, troubleshooting problems, detecting and protecting against error, fraud, or other criminal activity;1
to third-party contractors, services, partners or platforms providing services that support the Service or are critical for Application functionality and are bound by these same privacy restrictions;2
to enforce our Terms of Use; and3
as otherwise set forth in this Privacy Policy.
When you create an account or sign in to the Service, we use Clerk.com as our user authentication and account management provider. Clerk processes limited personal information on our behalf to verify your identity and maintain secure access to your account.
Your Registration Information, Account Credentials, Account Information, and other personal information you provide is strictly restricted and is used internally only to operate, develop, or improve the Service. These individuals have been selected in accordance with our security policies and are under strict confidentiality obligations. We may also use third-party vendors or service providers to help us provide the Service to you, such as sending e-mail messages on our behalf or hosting and operating a particular feature or functionality of the Service. Our contracts with these third-party vendors or the Terms of Service under which we operate outline the appropriate use and handling of personal information and prohibit them from using any of your personal information for purposes unrelated to the product or service they're providing. We require such third parties to maintain the confidentiality of the information we provide to them.
If you are subscribing to a service that requires payment, we ask for your credit or debit card number to process your initial payment and all subsequent payments. We will use your e-mail address as our primary source of contact with you regarding the Service.
WizeFi Inc ("WizeFi"), uses Quiltt, Inc. ("Quiltt") or Plaid Inc. ("Plaid") to gather End User’s data from financial institutions. Quiltt uses the following financial data aggregators to connect to and gather data from the End User’s financial institutions: MX Technologies Inc. ("MX"), Finicity, a Mastercard Company ("Finicity"), or Plaid. Quiltt uses FinGoal, Inc. ("FinGoal") to provide transaction enrichment services, including automated categorization and normalization of transaction descriptions, and merchant information. By using our service, you grant WizeFi, Quiltt, and Plaid the right, power, and authority to act on your behalf to access and transmit your personal and financial6 information from the relevant financial institution. You agree to your personal and financial information being transferred, stored, and processed by Quiltt in accordance with the Quiltt Privacy Policy, or by Plaid in accordance with the Plaid Privacy Policy.
2. Information About Your Computer, Browser, and Mobile Device
WizeFi may collect technical and navigational information such as computer browser type, Internet protocol address, pages visited, and average time spent on our Applications in order to analyze trends, administer the Service, and provide efficient and specific technical support. We gather broad demographic information to improve the Service and to format e-mail communications to align best with your computer’s capabilities. This information is collected in a generic aggregate format and is not linked to personally identifiable information.
“Cookies” are alphanumeric identifiers in the form of text files that are inserted and stored by your Web browser on your computer’s hard drive. WizeFi may set and access cookies on your computer to track and store preference information about you. WizeFi may gather information about you through cookie technology. For example, WizeFi may assign a cookie to you, to limit the number of times you see a particular tip/guide/offer or to help better determine which offer to serve to you. Please note that most Internet browsers will allow you to stop cookies from being stored on your computer and to delete cookies stored on your computer. If you choose to eliminate cookies, the full functionality of the Service may be impaired for you.
3. Third-Party Service Providers and Data Collected
We use various third-party tools to operate, maintain, and improve the Service. These vendors may have access to certain Personal Information as necessary to perform their functions, but they are obligated to maintain the confidentiality of that information.
Third-Party Service | Type of Data Collected | Primary Purpose |
Quiltt (Financial Aggregation) | Financial and account information from your linked institutions. | To facilitate tracking and consolidation of your financial information for the core Service functionality. |
Plaid (Financial Aggregation, through Quiltt) | Financial and account information from your linked institutions. | To facilitate tracking and consolidation of your financial information for the core Service functionality. |
MX (Financial Aggregation, through Quiltt) | Financial and account information from your linked institutions. | To facilitate tracking and consolidation of your financial information for the core Service functionality. |
Finicity (Financial Aggregation, through Quiltt) | Financial and account information from your linked institutions. | To facilitate tracking and consolidation of your financial information for the core Service functionality. |
FinGoal (Financial Transaction Enrichment, through Quiltt) | Financial transaction information from your linked institutions. | To facilitate transaction enrichment of your financial information for the core Service functionality. |
Clerk (User Authentication and Account Management) | Email address, first and last name, password or SSO credentials, session identifiers | To facilitate authentication and restrict access to your data |
Expo Push Notifications | Device identifier (push token), OS/platform information. | To send relevant push notifications (reminders, updates, aligned product & services marketing messages). |
Google Analytics (GA4) | App/Device identifiers, IP address (may be truncated), event data (screens visited, time spent, in-app actions), device and environment details (OS, model, region). | To measure usage, performance, and engagement for product optimization. |
Intercom (Customer Support) | User profile (email, name, user ID), onboarding data (e.g., budgeting method), usage metadata (last seen), chat transcripts, device info. | To provide real-time customer support, respond to inquiries, and allow proactive support messaging. |
Sentry (Crash/Error Reporting) | Error/crash logs (stack traces), device/environment metadata, anonymized user/session IDs, user actions before crash ("breadcrumbs"). | To detect, diagnose, and fix bugs quickly and improve app stability. |
PostHog (Analytics, Replay, Surveys) | User behavior data (clicks, views), session replay (screen recordings with sensitive fields redacted), survey responses, user identity (email, user ID). | To analyze product usage, manage feature flags, run A/B tests, and gather user feedback. |
4. Blogs and Other Forums
If you use a bulletin board, Community Center, blog, commenting system, or other messaging systems in our Applications, you should be aware that any information you submit there can be read, collected, or used by other users and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums. These forums may be hosted by WizeFi or by one of our third-party service providers on WizeFi’s behalf.
5. Contests, Giveaways, and Surveys
From time to time, we may offer you the option to participate in contests, giveaways, surveys, or other promotions. If you would like to participate, we may ask you for contact information, preferences, or other information. This information may be used to conduct research, improve our Applications or Service, or award prizes. Any information submitted in connection with such activities will be treated in accordance with this Privacy and Security Policy, except as specifically set forth in the rules for those contests, giveaways, surveys, or promotions.
6. Disclosure or Transfer of Your Information
WizeFi reserves the right (and you authorize WizeFi) to share or disclose your personal information when WizeFi determines, in its sole discretion, that the disclosure of such information is necessary or appropriate:
To enforce our rights against you or in connection with a breach by you of this Privacy Policy or the WizeFi.com Terms of Service;
To prevent prohibited or illegal activities; or
When required by any applicable law, rule regulation, subpoena, or other legal processes.
Your information may be transferred in connection with a sale, merger, transfer, exchange, or other disposition (whether of assets or otherwise) of all or a portion of a business operated by WizeFi or its affiliates.
7. Email and Marketing Communications
We may provide our registered members with regular Account Information updates and email alerts. We also allow users to subscribe to email newsletters and from time to time may transmit emails promoting WizeFi or WizeFi-related goods or services.
Opting Out of Communications:
Promotional Emails: Promotional or marketing emails (for example, newsletters or special offers) are sent using services such as Mailchimp. You may opt out of receiving these messages at any time by using the built-in “unsubscribe” link included in each email.
Service-Related Emails: Certain emails are necessary for us to operate the Service and maintain your account. These include account verification, password resets, billing confirmations, security notifications, and other transactional messages. Because these communications are essential to providing the Service, you cannot opt out of receiving them while maintaining an active account.
Optional Alerts and Notifications: Some optional alerts (for example, budgeting reminders or progress updates) may be managed in your WizeFi profile or app notification settings. Turning off optional alerts will not affect receipt of account-critical communications.
Opt-Out Preference: We respect your privacy preferences. When you unsubscribe or otherwise indicate an opt-out choice, we will record that preference on your profile and apply it across our marketing systems to prevent further promotional outreach.
8. Personalization and Analytics
We may use aggregated, de-identified, or pseudonymized data derived from your activity within our Applications to improve your experience and to personalize communications. For example, we may analyze engagement patterns, feature usage, or survey responses to recommend features, send tailored in-app messages, or deliver promotional emails that are more relevant to your interests.
These activities do not involve selling or sharing your Personal Information for cross-context behavioral advertising. You can opt out of receiving promotional emails or in-app marketing messages at any time by following the unsubscribe instructions or adjusting your notification preferences in the Application.
9. Your Data Rights and Choices
We are committed to providing you with meaningful control over your Personal Information. Depending on your location, you may have the right to exercise the following choices and requests regarding your data:
Right to Know/Access: You have the right to request a copy of the specific pieces of Personal Information we have collected about you.
Right to Deletion: You have the right to request that we delete the Personal Information we have collected from you, subject to certain exceptions (such as maintaining records for legal or security purposes).
Right to Opt-Out of Sale or Sharing: As stated in this policy, WizeFi does not sell or share your Personal Information for monetary consideration or for cross-context behavioral advertising.
Right to Correction/Rectification: You have the right to request that we correct any inaccurate Personal Information we maintain about you.
Exercising Your Rights
To exercise any of these rights, please submit your request by sending an email to Support@WizeFi.com.
We will verify your identity before processing any request to access, delete, or correct your data. For requests regarding data deletion or access, we will use your existing Account Credentials and Registration Information to confirm your identity.
10. Data Security and Communication Encryption
WizeFi, Inc. hosts its technology infrastructure on Amazon Web Services (AWS), a leading cloud service provider known for its robust physical and digital security controls. AWS operates world-class data centers with 24/7 on-site security personnel, video surveillance, intrusion detection systems, and multi-factor access controls. These facilities are subject to regular third-party audits and maintain certifications such as ISO 27001, SOC 1, SOC 2, and PCI DSS.
Within this environment, WizeFi and its service partners implement a multi-layered security program designed to protect customer data and maintain service integrity. These measures include:
Network security controls such as firewalls, virtual private cloud (VPC) isolation, and traffic monitoring;
Encryption of data in transit and at rest using industry-standard protocols;
Access controls based on the principle of least privilege;
Authentication and authorization safeguards for all administrative and user accounts; and
Routine monitoring, logging, and vulnerability management processes.
While WizeFi takes reasonable steps to secure its systems and protect user information, no method of transmission or storage is completely secure, and WizeFi cannot guarantee absolute security of the Service or any data transmitted through it.
User authentication and session management are handled through Clerk.com, which uses secure encryption and session tokenization to protect user credentials and access. From the time you submit your email address and password, these communications between your computer and WizeFi.com are encrypted. This enables client and server applications to communicate in a way that is designed to prevent eavesdropping, tampering, and message forgery.
You are responsible for maintaining the confidentiality and security of your email address and password. We also recommend that you change your password periodically. You may not provide these credentials to any third party. If you believe that they have been stolen or been made known to others, you must contact us immediately at support@WizeFi.com. If this occurs, you should change your password immediately via the Service. We are not responsible if someone else accesses your account through Registration Information they have obtained from you or through a violation by you of this Privacy and Security Policy or the WizeFi.com Terms of Use.
11. Updates to the Privacy and Security Policy
We update this Privacy & Security Policy periodically. The date last revised appears at the top of the Policy. Changes take effect immediately upon posting on WizeFi.com.
If you have questions, comments, concerns, or feedback about this Privacy and Security Policy or any other privacy or security concern, please contact us at Support@WizeFi.com.