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How do I integrate my POS (point-of-sale) with weedmaps?
How do I integrate my POS (point-of-sale) with weedmaps?
Julia Waechter avatar
Written by Julia Waechter
Updated over 11 months ago

Weedmaps offers two different POS integrations

  1. Live Menu Integration: Weedmaps will periodically crawl your POS menu to keep your Weedmaps menu synced

  2. Order Integration: If a customer places an order on Weedmaps, the order will automatically be sent to your POS for fulfillment

Instructions for setting up Live Menu and Orders Integrations

POS-Specific Guides for Live Menu and Orders Integrations

Before getting started, check to see if we have an integration setup guide for your POS system.

See Integrations Collection

If you don't see an article for your specific POS system, continue below.

How to set up a Live Menu Integration

Why should I set up a Live Menu Integration?

A Live Menu Integration keeps your point-of-sale (POS) platform and Weedmaps inventory synced with accuracy and ease. After authorizing your POS to publish your menu items directly to Weedmaps, your Weedmaps menu will reflect your true inventory automatically and in nearly time.

What does it mean when a menu item is published or un-published?

  • Published: This menu item status means that a product is in-stock and available for purchase. A menu item with the "Published: True" status will display on the menu on Weedmaps.

  • Un-Published: This menu item status means that a product is out of stock or not available for purchase. A menu item with the "Published: False" status will be hidden from the menu on Weedmaps

Before getting started

To make the integration process go as smoothly as possible, here are some best practices and tips for success.

  • Prior to integrating, update your manually-created menu in case you need to roll back your integration (does not apply if you don’t already have a menu).

  • Note that any manually-created menus become unpublished, not deleted.

  • You may need to provide your POS provider with your WMID*, so it can save some time if you have it handy.

  • Contact Weedmaps Support at biz-help@weedmaps.com and request to clear your cache to get rid of any ghost items (items that are no longer listed in your POS).

  • Schedule a time with your POS provider to ensure your products are set up correctly to sync over to Weedmaps.

  • It is recommended to choose a day and time when your business is closed or when traffic is low.

  • Have your Listing Owner** on hand during the integration process.

  • Assign a person to check the accuracy of your Weedmaps menu after the integration is complete.
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* Follow these steps to find your WMID:

  1. Log in to your Weedmaps account.

  2. Click your avatar and choose Manage my business.

  3. On the Listings page, your WMID is displayed in the WMID column.

** Listing Owner: The only person who is authorized to grant POS access to your WM Admin account. If you're not sure who the Listing Owner is for your business, contact Weedmaps Support at biz-help@weedmaps.com.

Cleaning up your Weedmaps menu

Ideally, after the integration is set up with your POS, you would delete all the menu items that you manually created in WM Admin. However, if you need to keep some manually-created menu items after your integration is set up, here are some recommendations to help you keep your Weedmaps menu organized.

  • Before the integration, set aside enough time to go through all your items in WM Admin.

  • Review your entire menu, including published and unpublished items.

  • Delete any unpublished, inactive items that you no longer carry or sell.

  • If there are special unpublished items you want to keep in WM Admin after the integration, update its name with “Save” or “Archive” in WM Admin so it’s easy to identify them.

Scheduling your integration

From start to finish, this process can take a few hours, so scheduling your integration ahead of time can help things go more smoothly.

  • Determine a day and time when you have the least amount of customer calls or website traffic, such as after regular business hours.

  • Coordinate with your POS to find a time to perform the setup process and make sure your Listing Owner is available during this time.

  • Communicate to your staff to stop making any changes in WM Admin while your POS is working on the integration.

  • Assign someone the task of checking your Weedmaps menu after the integration is complete. This person will check for:

    • Duplicate menu items

    • Missing menu items

    • Incorrect information (names, descriptions, images, categories, pricing information)

Starting the process

When you're ready follow these steps to connect your POS with your Weedmaps menu.

NOTE: If you already have an integration in place, you'll need to disconnect it first. Follow these steps:

  1. From WM Admin, find your business from the Listings page and click EDIT.

  2. Go to the MENU tab.

  3. Click POS Integrated.

  4. Click Disconnect.

  5. Confirm that you want to disconnect your existing integration.

  6. You may need to refresh the page to make sure it's disconnected.

Once disconnected, you'll be able to follow the remaining steps to set up a new integration.

  1. From WM Admin, find your business from the Listings page and click EDIT.
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  2. Go to the MENU tab.
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  3. Click POS Integration.
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  4. Select your POS from the Point of Sale dropdown menu.
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  5. Depending on which POS you select, you will be presented with different next options:

    • In most cases, a message displays asking you if you are ready to proceed with the setup process. When you’re ready, click Create.

    • For some POSs, fields will appear so you can enter credentials provided by your POS. Below this, the message that asks you if you are ready to proceed with the setup process appears. After entering the correct credentials and when you’re ready, click Create.

    • For other POSs, fields will appear so you can enter credentials provided by your POS. After entering the correct credentials, click Next. Next, if your credentials are valid, inventory locations associated with your credentials will appear. Select the correct location and click Create.

  6. After you click Create, the following occurs:

    • All your menu items are unpublished automatically from your menu.

    • Your menu appears blank until your POS completes the synchronization process.

    • The Point-of-Sale Integration page displays the name of your POS.

    • In WM Admin, the + Menu Item button in the MENU tab is disabled, preventing you from adding new menu items (you’ll instead add new menu items with your POS).

  7. Once you confirm your POS selection and your remaining menu items are unpublished, you need to give your POS permission to connect to your WM Admin account. As an example of authorizing a POS, perform the following:

    • Follow the URL for the next steps to authorize your POS.

    • Click Authorize (if you click Deny, your POS will not have permission to connect to your Weedmaps account).

      NOTE: The steps for authorization and syncing are unique to each POS. Follow the instructions as indicated by your POS. These steps may not necessarily reflect the exact requirements for your particular system.

  8. To synchronize menu items between your POS and Weedmaps, review and follow any steps as indicated by your POS.

  9. Return to your menu on Weedmaps and refresh your Listing page.

    NOTE: Depending on the number of menu items that need to be synced, the process may take some time. Expect to allow at least 30 minutes before syncing is complete.

  10. For each menu item, check the following:

    • Category assignment

    • Brand verification, if any

    • Images

  11. If any menu item images are missing or if any images are displayed with the wrong menu item, you can contact your POS. If you want to fix it on your own, perform the following:

    • Find the original unpublished menu item with the correct images.

    • Download the images from the original menu item.

    • Upload and apply the images to the new menu item that was created by your POS.

  12. To delete your old menu items, go to the MENU tab on your listing in WM Admin and perform the following:

    NOTE: Deleting a Menu Item permanently removes all the content including images.
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    ​CAUTION: Unless you have fully verified that your menu items are displaying correctly on your Weedmaps listing page, do not continue. You can keep your old menu items as unpublished until you have completely checked that everything displays correctly.

    • On the Published? column, click the arrows to sort by Yes or No.

    • Under the Published? column, select each Product marked with a "No" status.

    • In the Edit multiple items dropdown menu, choose Delete Product.

    • Click Submit

    • Repeat these steps for each page of menu items on your listing.

    NOTE: You'll receive a notification confirming that the bulk action was successfully applied to all items.

Reverting your menu on Weedmaps

If the synchronization between your POS and Weedmaps was not successful — such as missing menu items or images, incorrect product information, and so forth — you can revert everything back if you previously had a manually-created menu on Weedmaps. If you did not previously have a manually-created menu on Weedmaps, you cannot revert your menu.

NOTE: It’s a good idea to alert your POS provider of any issues first before reverting your menu, because they may be able to apply a fix to the issues you’re seeing.

To remove the POS-provided menu items and republish your original menu items, go to the MENU tab on your listing in WM Admin and perform the following:

  1. Click POS Integration.

  2. Click Disconnect.

    NOTE: Once you’ve clicked Disconnect, a page will inform you that your menu is in the process of disconnecting. It may take up to 20 minutes to complete. You can refresh your page to check if it’s completed. If it takes longer than 30 minutes to complete, reach out to Weedmaps Support at biz-help@weedmaps.com.

Contacting Support

  • For any questions you may have about connecting your POS with Weedmaps, contact Weedmaps Support at biz-help@weedmaps.com.

  • For general assistance with Weedmaps Admin or your Weedmaps Listing Page, contact your Weedmaps Account Manager/Executive.

NOTE: If you've completed your integration, but your Weedmaps menu doesn't look quite right, leave everything as-is. Contact your POS or Weedmaps Integration as soon as possible. Do not make any changes to your Weedmaps menu. This allows Weedmaps and your POS to investigate any potential issues.

How to set up an Orders Integration

You must have the following features enabled for a successful Orders integration setup:

  • An active Basic Listing account with Weedmaps

  • Orders must be enabled

  • Live Menu Integration must be enabled

You must also have following from your POS:

  • An account with with your POS provider

When you’re ready, contact your Weedmaps representative to get started with your Orders Integration!
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Email Weedmaps Support at biz-help@weedmaps.com.
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