Manage your dispensary's pickup and delivery orders smoothly with the Orders Fulfillment Center. This guide explains what each section in your Orders sidebar menu does and how to use it.
Dashboard:
The Weedmaps Dashboard acts as your high-level command center, aggregating critical performance metrics to give you an immediate health check of your retail business.
Performance Metrics: Monitor live transaction volume, active cart counts, and real-time order velocities.
Fulfillment:
The Fulfillment screen serves as your live order-processing dashboard. It allows your staff to manage incoming consumer requests from a single, organized interface by grouping them into actionable status tabs:
Order Status Tabs: Track your workflow instantly using the quick-filter tabs at the top:
Open: Displays all active orders currently in the system.
New: Isolates newly submitted orders awaiting review.
Preparing: Shows orders currently being packed or processed by your team.
Ready: Filters for orders that are fully packed and awaiting customer pickup or delivery dispatch.
Search & Manual Creation: Quickly locate specific customer tickets using the Search by name or order # bar, or manually input an offline order using the Create order button.
Delivery:
The Delivery screen serves as your live transit command center, meticulously engineered to optimize mobile cannabis retail logistics and streamline dispatch coordination. Featuring a dynamic dual-pane interface and a live map, this module enables dispatchers to manage fleet routes and monitor order distribution in real time.
Interactive Fleet Map & Geographic Tracking: The right side of the screen features a live map (powered by Mapbox) that visually plots your delivery coverage. It includes a clear, color-coded status legend to track the exact real-time distribution of your mobile orders:
Location: Storefront hubs or base dispensaries.
Assigned: Orders successfully assigned to an active courier profile.
Started: Orders actively in transit on the road.
New: Fresh incoming delivery requests await dispatcher attention.
Logistics & Route Optimization: Use the Create route button in the left sidebar to batch nearby customer addresses into optimized transit runs, reducing fuel usage and time.
Multi-Location Fleet Management: Use the location dropdown menu at the top of the dashboard to view specific storefronts or manage regional hub logistics via all locations.
All Orders
The All Orders screen serves as your comprehensive digital ledger and operational archive, meticulously engineered to maintain state-level compliance, streamline accounting, and handle transactional auditing. Featuring a unified transactional grid, this module allows operators to filter, analyze, and export historical consumer requests from a single source of truth.
Granular Search & Temporal Filtering: Located at the top of the workspace, a powerful contextual search bar lets users query by customer name or unique order string. At the same time, the dual-date picker component narrows parameters to precise historical windows—enabling rapid discovery of past transactions.
Global Data Export Capability: The interface features a prominent Export orders action button. This tool instantly compiles the filtered transactional queue into a comprehensive CSV spreadsheet, allowing accounting teams to feed data into external point-of-sale (POS) systems, manage tax recording, or run compliant state-level METRC reports.
Transactional Ledger Grid: The central data matrix categorizes every logged interaction across key compliance and operational data columns, including:
Order ID: The clickable, unique transaction serial string.
Ordered at: Exact chronological timestamp of cart submission.
Customer name: Buyer profile identity data.
Type: Fulfillment category designation (e.g., Pickup vs. Delivery).
Location: The specific physical storefront or dispensary hub handling fulfillment.
Total: Exact gross financial tally of the ticket.
Status: Live transactional state indicator (such as Completed or Canceled).
Chat: Direct shortcut to review customer communication records.
Listings
The Listings tab acts as the direct synchronization bridge between your backend retail operations and your public marketplace presence. This interface shows all your listings, displaying which specific Zone each storefront is mapped to and whether Online Orders are currently active (Receiving new orders), allowing management to control operational flow in real time.
Zones
The Zones customization page gives you simple, day-by-day control over when your store can accept online orders and whether customers can book deliveries in advance.
Zone Profile Details: Displays the basic settings for the specific region you are editing, including your custom Zone Name and your physical store or dispatch Zone Address.
Order Hours Grid: Since your order hours dictate when customers can place orders, you can use this simple daily schedule to easily manage your availability. Just check the box for a specific day and use the dropdown menus to define your open and close times. Need step-by-step instructions? Check out How to set order hours.
Scheduled Orders Toggle: A quick on/off switch that decides if consumers are allowed to schedule their orders for a future time or day, helping you manage busy periods.How to Enable & Manage Scheduled Orders
Drivers:
The Drivers page is where you manage your mobile delivery team and fleet vehicles from one central hub.
Drivers & Vehicles Tabs: Quickly switch between managing your active courier accounts and tracking your fleet's transit assets.
Add Drivers: Use the Add driver button to create new employee profiles and expand your delivery team instantly.
Personnel Directory Grid: View your delivery workforce at a glance with clear data columns detailing each worker's Name, Phone number, and system Role (such as admin, dispatcher, or driver).
Auto Print
Accelerate fulfillment speed and reduce average ticket processing time (TPT) by automating your physical hardware workflow.
Instant Ticket Generation: Configure your receipt and ticket printers to generate physical order slips the moment an online cart is submitted.
Operational Efficiency: Eliminates the need for fulfillment staff to constantly monitor backend dashboard monitors, freeing them to pack orders immediately.
Apps:
The Apps page serves as your download and integration gateway, providing access to standalone applications designed to extend the functionality of the Weedmaps platform across mobile, desktop, and physical hardware devices.
Mobile Fulfillment App: Gives your team full web platform order-processing capabilities, optimized for mobile or tablet layouts.Weedmaps Orders Fulfillment App
Desktop App: A downloadable desktop client designed to help you monitor active incoming traffic right from your computer's main screen without needing a web browser open.
Auto Print Utility: A specialized helper tool that bridges your local receipt or ticket hardware with the system to manage automatic order printing.How to Set Up & Use Weedmaps Auto Print 2.0
Driver App: Links directly to downloadable iOS and Android smartphone applications so your mobile couriers can securely track delivery runs, check routes, and capture customer signatures. Weedmaps Driver App: Setup & Driver Instructions
Need help with your orders? Email Weedmaps Support at help@weedmaps.com.