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Getting Started: Weedmaps Orders Fulfillment Center

Learn the fundamentals of the Orders Fulfillment Center, from navigating the sidebar interface to managing pickup, delivery, zones, and driver workflows.

Written by Weedmaps Onboarding

Overview

Manage your dispensary's pickup and delivery operations smoothly with the Weedmaps Orders Fulfillment Center. The Orders sidebar navigation gives retail operators, dispatchers, and staff direct access to live order processing, delivery fleet logistics, historical transactional auditing, operating hours, auto-printing automation, and downloadable operational apps.

To locate the various tabs within the Orders Fulfillment Center:

  1. Login to Weedmaps Admin.

  2. Select Orders from the left-hand menu.

  3. Select the dashboard you would like to access.
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Modules & Features

Dashboard

The Orders Dashboard serves as your high-level operational command center, aggregating real-time transaction volume, active shopping carts, and live order velocities.

Fulfillment

The Fulfillment dashboard functions as your active order-processing queue. It allows fulfillment staff to manage incoming customer requests from a centralized interface organized by status tabs.
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​Status tabs:

  • Open: Displays all active orders currently moving through your system.
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  • New: Isolates newly submitted orders awaiting review and confirmation.
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  • Preparing: Displays orders currently being packed or processed by your team.
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  • Ready: Filters for fully packed orders awaiting customer pickup or delivery courier dispatch.
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Users can also quickly locate specific customer tickets using the Search by name or order # bar, or manually input offline orders using the Create order button.

Delivery

The Delivery tab acts as your live transit command center, engineered to optimize cannabis retail logistics and streamline dispatch coordination.

  • Interactive Fleet Map & Geographic Tracking
    The dynamic map (powered by Mapbox) visually plots your delivery coverage and courier positions with color-coded status indicators:

    • Location: Storefront hubs or base dispatch dispensaries.
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    • Assigned: Orders successfully assigned to an active courier profile.
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    • Started: Orders actively in transit with a courier on the road.
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    • New: Fresh incoming delivery requests awaiting dispatcher assignment.
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  • Logistics & Route Optimization
    Select Create route in the left sidebar to batch nearby customer delivery addresses into optimized transit runs, reducing transit time and fuel usage.
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  • Multi-Location Fleet Management
    Use the location dropdown menu at the top of the dashboard to view specific storefront hubs or oversee logistics across All Locations.

All Orders

The All Orders screen serves as your comprehensive digital ledger and operational archive, built to maintain compliance, streamline accounting, and handle transactional auditing.

  • Search & Date Filtering
    Use the top search bar to query transactions by customer name or order ID. Select precise historical windows using the dual-date picker component for audit discovery.
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  • Data Export Capability
    Click Export orders to compile filtered transaction queues into a detailed CSV spreadsheet for point-of-sale (POS) reconciliation, tax recording, or METRC reporting.
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  • Transactional Grid
    Displays key operational and compliance data columns, including:

    • Order ID: Clickable, unique transaction serial string.
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    • Ordered at: Exact chronological timestamp of cart submission.
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    • Customer name: Buyer profile identity data.
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    • Type: Fulfillment category designation (Pickup vs. Delivery).
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    • Location: Specific storefront or dispensary hub handling fulfillment.
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    • Total: Gross financial tally of the ticket.
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    • Status: Live transactional state indicator (e.g., Completed, Canceled).
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    • Chat: Direct shortcut to review customer communication records.

Listings

The Listings tab acts as the direct synchronization bridge between backend retail operations and your public marketplace presence.

  • Listing Status & Zone Mapping
    View all connected listings, see which specific Zone each listing is mapped to, and check whether online orders are currently active (Receiving new orders) to control order flow in real time.

Zones

The Zones customization page provides daily control over when your business accepts online orders and whether consumers can book deliveries in advance.

  • Zone Profile Details
    Displays the basic settings for the specific region you are editing, including your custom Zone Name and your physical store or dispatch Zone Address.
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  • Order Hours Grid
    Define specific daily availability for online ordering using checkboxes and dropdown menus to set open and close times.

  • Scheduled Orders Toggle
    Use this switch to enable or disable whether consumers can schedule orders for a future time or day to manage peak volume.

Drivers

The Drivers page is where you manage your delivery team and fleet vehicles from one central hub.
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  • Drivers & Vehicles Tabs
    Quickly switch between managing your active courier accounts and tracking your fleet's transit assets.
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  • Add Drivers
    Use the Add driver button to create new employee profiles and expand your delivery team instantly.
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  • Personnel Directory Grid
    View your delivery workforce at a glance with clear data columns detailing each worker's Name, Phone number, and system Role (such as admin, dispatcher, or driver).

Auto Print

Reduce average ticket processing time by automating your physical hardware workflow.
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  • Instant Ticket Generation
    Configure your receipt and ticket printers to generate physical order slips the moment an online cart is submitted.
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  • Operational Efficiency
    Eliminates the need for fulfillment staff to constantly monitor backend dashboard monitors, freeing them to pack orders immediately.

Apps

The Apps page serves as your integration gateway, providing access to standalone applications designed to extend Weedmaps platform functionality across devices:

  • Mobile Fulfillment App
    Provides full web platform order-processing capabilities optimized for mobile and tablet layouts.
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  • Desktop App
    A downloadable desktop client providing live incoming traffic alerts from your main screen without needing a web browser open.
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  • Auto Print Utility
    A specialized helper tool bridging local receipt/ticket printers with Weedmaps for automated printing.
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  • Driver App
    Dedicated mobile app linking directly to iOS and Android smartphones so couriers can track delivery runs, check routes, and capture customer signatures on the road.

Need assistance?

For help setting up or navigating your Orders Fulfillment Center, connect with our support team at help@weedmaps.com or your Weedmaps Representative.

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