Scheduled orders allow you to flatten peak-hour rushes and give customers more flexibility by letting them pick a delivery time that works for them. By setting custom windows and lead times, you can ensure your team has enough time to fulfill orders accurately.
Step-by-Step Setup
Log in to WM Admin and select Zones from the left navigation menu.
Select the specific zone you want to update and click Edit zone.
Scroll to the Scheduled orders section and toggle Accepting scheduled orders to ON.
Define Your Order Window: Choose a window between 1 and 4 hours. This defines the time blocks customers can select (e.g., 6:00 PM – 7:00 PM).
Set Your Lead Time: This is the "buffer" time your shop needs to prepare an order before the first available window appears to a customer.
Enable Advanced Ordering: Choose how many days in advance a customer can place an order (0 to 4 days).
Click Save changes.
Understanding Lead Times
Lead times prevent customers from choosing a time slot that starts before you can realistically deliver.
If a customer orders at... | And your Lead Time is. | Their first available window is... |
6:15 PM | 15 Minutes | 7:00 PM |
6:15 PM | 45 Minutes | 8:00 PM |
💡 Pro-Tip: If you set a 45-minute lead time, a customer ordering at 6:15 PM won't see the 7:00 PM slot because it starts only 45 minutes after their order time. They will instead see the next available slot.
The Customer Experience
When enabled, customers will see a Delivery Time selector during checkout:
Date Selection: If Advanced Ordering is enabled, customers can select future dates (e.g., up to 4 days away).
Time Slots: Based on your settings, customers will see a list of available windows to choose from.
Frequently Asked Questions
Can I turn this off for specific days (like holidays)? Scheduled orders are tied to your Zone settings. To pause them for a holiday, you must toggle the setting off in the Edit Zone menu and toggle it back on when you return.
What happens if I'm running behind on a scheduled order? Scheduled orders do not automatically update their status if you are late. We recommend using the customer's phone number in the order details to proactively manage their expectations.
Need help with your orders? Email Weedmaps Support at help@weedmaps.com.