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My items are not showing in the app! What can I do?

If your items are not appearing in the app, it’s usually due to a configuration issue in your establishment’s settings.

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Written by Antonie
Updated over 2 months ago

Follow the steps below to troubleshoot:

  1. Check if the item exists in the Woby portal

    • If the item is missing, there might be a sync issue. Contact support if needed.

  2. Ensure the item is set to 'visible'

    • Items that are hidden won’t appear in the app.

  3. Verify that the item is not marked as 'supplement only'

    • Items with this setting may not be displayed as standalone products.

  4. Confirm that the item is assigned to a category

    • Unassigned items won’t be shown in the app.

  5. Check if the category is visible

    • If the category is hidden, items within it won’t be displayed.

  6. Ensure the category is linked to a Main Group

    • Items must be categorized correctly to appear in the menu.

  7. Verify that the item is included in the correct menu

    • The item must be part of the menu assigned to the specific location group.

  8. Review your Category Time settings

    • If category time restrictions are enabled, the item may only appear during specific hours.

If you’ve checked all the above and the issue persists, please reach out to our support team for further assistance.

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