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What is a Domain Check-up?
What is a Domain Check-up?

Domain Check-up helps you understand if your domain settings allow you to send your campaigns safely.

Weronika Wróblewska avatar
Written by Weronika Wróblewska
Updated over a week ago

IN THIS ARTICLE

What is a Domain Check-up?

Where can I find my domain report?
​Why did we introduce the report?
​What does deliverability mean and why is it important?
​Troubleshooting

What is a Domain Check-up?

Now, when connecting your email account, Woodpecker checks if your domain is correctly configured.

Successful connection panel with SPF and DKIM records checked, and notification about Domain Age

Where can I find my domain report?

Your domain report is available in the Domain Check-up tab.

  1. Go to "Settings".

  2. Open the "Email Accounts" tab.

  3. Click "Domain Check-up".

Domain Check-up tab with information on SPF, DKIM and Domain age

How to read results

Green tick – Your SPF/DKIM record is set up correctly. That means your SPF and DKIM records are valid, test OK.

Deliverability raport showing SPF and DKIM set up (green tick)

Red × – Your SPF/DKIM is set up incorrectly. Wrong records, the test failed. The SPF and DKIM records need to be updated.

Deliverability report showing SPF and DKIM are not set up (red x mark)

Minus, no info – We could not validate your domain settings. Try to refresh later or contact support. Results couldn't be collected due to temporary issues. Read more in the Troubleshooting part »

Domain age

Thanks to this section, you can see how old your domain is, and whether it's safe to send multiple emails from it.

If the icon next to the name is green, it means that you can safely send campaigns from your domain, as it's old enough and has been properly warmed up.

Domain age section with good domain age

When the dot is orange, it's a sign that your domain is too young, and you're risking burning it by sending out emails. You have to properly warm it up to be able to safely run your campaigns.

Domain age tab with the information on a too young domain

Why did we introduce the report?

To make you aware of the deliverability parameters. Here you can check the correctness of the set SPF and DKIM records. This is a report from the connection moment. You can refresh it afterward.

What does deliverability mean? Why is it important?

Deliverability is the number of emails that have reached the recipients' inboxes compared to the number of sent messages overall. The goal is to have as many of your emails land in your prospects' inboxes rather than going to spam folders. To ensure high deliverability rates, make sure you set up SPF and DKIM correctly. Also, don't forget about the domain and email address warm-up. Learn more »

Troubleshooting

My domain settings couldn't be verified. Why?

Woodpecker couldn't verify your settings due to a temporary issue. Click the 'Refresh' button to check your settings again. Give it some time. If the test failed, please update your domain settings and then try again.

The refresh button doesn't work. Why?

You can't refresh the results because your email is disconnected. Reconnect your email. Read more »

Information in the report: "You can't refresh the results because your email is disconnected"
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