Access information
Provide step-by-step guidance on how clients should enter the building and access their workspace. Include any details that a first-time visitor would need, such as:
Main entrance location and signage
Reception or security check-in process
Door codes, key cards, or access passes
Where and how to collect access credentials
Parking or loading bay instructions (if applicable)
Best practice tips:
Write as if the client has never visited before
Be specific and concise
Avoid internal jargon or abbreviations
Example:
“Enter via the main reception on King Street. Check in with reception and present photo ID. Access cards will be issued on arrival. The private offices are located on the 3rd floor—take the elevator and turn left on exit.”
Workplace office opening times
Set the standard hours during which the location is accessible.
Enter opening and closing times for each day
Mark days as Closed if the location is not accessible (e.g. on weekends)
Use Open 24h only if clients genuinely have unrestricted access
Important: These times should reflect when a brand new guest can arrive at the building and enter for the first time. This includes both access to your location and access to the building itself, not just the door to your office.
Observed holidays
Select any public or local holidays when the location will be closed.
Chosen holidays will automatically mark the location as unavailable
Only select holidays that are consistently observed at this location
Tip: Keep this list up to date to avoid bookings on days when access isn’t possible
House rules
Use this section to share any important rules guests should be aware of before arriving. You can paste in your existing house rules or summarise the most important points.
Focus on anything that affects how guests enter, use, and leave the space, such as:
Check-in or access requirements
Use of meeting rooms and shared areas
Noise expectations
Security or lock-up rules
Tip: Keep this concise and only include rules that are actively enforced.
Clear house rules help set expectations and reduce issues on arrival.