How Do I Resolve Issues with the WorkBright Chat Widget Not Appearing?
Introduction
The WorkBright chat widget is essential for submitting form updates and getting support. However, it may not appear due to certain browser or system settings. This article will guide you through troubleshooting steps to resolve the issue and restore access.
Troubleshooting Steps
If the WorkBright chat widget is not showing, follow these steps to identify and fix the issue:
Check Privacy or Ad-Blocking Extensions: - Extensions such as ad blockers or privacy tools might block the widget. Examples include Ghostery or Brave Shields. - Disable these extensions temporarily or whitelist WorkBright to allow the widget.
Adjust Pop-Up Blocker Settings: - Ensure that pop-ups are allowed for WorkBright in your browser settings.
Enable Cookies: - Ensure cookies, including third-party cookies, are enabled. This may differ depending on your browser.
Switch from Incognito/Private Mode: - If you are browsing in private mode, switch to a standard browsing window. Alternatively, allow third-party cookies in private mode settings.
Modify Tracking Protection Settings: - Lower your tracking protection settings or create an exception for WorkBright.
Refresh the Page: - After logging in, refreshing the page may resolve instances where the chat widget doesn’t load initially.
Try a Different Browser or Device: - If the issue persists, test the site on a different browser or device to isolate the problem.
By following these steps, you should be able to resolve the issue and access the WorkBright chat widget for form updates.
Note
For best results, ensure your browser is updated to the latest version. If the problem continues, you may contact support for further assistance.