If you ever encounter an error message within the desktop application, you can report a problem directly from the application. Doing so will send the report directly to MetaCommunications Support, providing in-depth diagnostic information to the Support Team, so they can assist in troubleshooting the issue.
Click 'Help' in the top toolbar
Select the option that says, 'Report a Problem'
You can also click 'Report a Problem' from the error message itself, if an error window populates
The feedback window will load, allowing you to enter additional details including: Company, Email address, and specific actions taken to receive the error message
Ensure the 'Attach application log files' box is checked and click 'Send'
You will then see a message at the bottom of the window confirming your submission
You can also click 'Report a Problem' from the error message itself, if an error window populates