Skip to main content
Data Visualization

Customer Learning Cloud: Viewing our Data Visualization feature in your Academy

Support avatar
Written by Support
Updated over a week ago

Under the Analytics tab of your Academy, we now have a new feature: Data Visualization. This will help provide more visible context into data that will help admins understand key metrics of usage and progress for your Academy users.

Here's a quick demo of Data Visualization from the Q2 Product Event:

On the left navigation bar, you will see a few options to view data on:

  • Usage

  • Courses

  • People

  • Search

Usage

The Usage metrics help admins better understand the value of the platform with the active user data for both existing and new users in the Academy. We also have a graph that shows the Average Daily Actives, separated by user type.

Courses

The Courses metrics will provide insight into course enrollments and completion progress. We also show a list of the Top Courses based on enrollments.

People

On the People metrics page, we list the Top users based on enrollments and completions.

Search

On the Search metrics page, we surface the Top Search Terms as well as the Missed Searches made by users which can help provide insight into what may be missing from your current trainings.

A few notes:

  • Search data tracks back to 7/20/2021, but all future searches will be logged for >365 days.

  • Only search terms with a character count > 3 will appear in the tables

  • Missed searches could be terms that are trainings they do not have access to at first

FAQ

  • When does the data update for these dashboards?

    • The data is updated nightly

Did this answer your question?