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Tips on How to Help Customers Edit Their Orders

Iris avatar
Written by Iris
Updated over 3 months ago

If the Customer asks you how to add additional words, attach the file, extend the deadline you can use the following templates to guide them.

Editing size

To edit the size of your order, please follow these steps:

  • Go to your order page;

  • Look for the View details button in the top right corner and click on it;

  • Click on Edit size in the Assignment size field;

  • Add the total word/page count for the final order and proceed with payment if needed.

Attaching files

You can easily upload files by clicking on the Attach File icon within the chat. The file itself automatically appears in the Upload files section of the order.

Another way to attach additional files to your order will be to:

  • Go to your order page;

  • Look for the View details button in the top right corner and click on it;

  • Scroll down to the Upload Files section;

  • You can either drag and drop the files into the designated area or click on the Browse files button to browse and select the files from your device;

  • Once the files are uploaded, you will see them listed in the Uploaded Files section.

Extending deadline

To extend the deadline on your order, please follow these steps:

  • Select the Order for which you would like to change the deadline;

  • Click on View Details;

  • Click on Extend;

  • Choose the new deadline date and click Set;

  • Click Update Deadline and refresh the page.

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