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Approaching New Orders and Effective Customer Communication

Marta avatar
Written by Marta
Updated over 3 months ago

Approaching New Orders

  • Place a minimum proposal of $3.5 (lower for editing, proofreading, and rewriting).

  • Thoroughly review order instructions before placing a proposal.

  • Ask clarifying questions before being hired if instructions are unclear.

  • Send a personalized message upon placing a proposal to create a positive impression.

  • Maintain communication until you're assigned.

  • Be online and respond promptly to customer messages.

    Tips for Effective Communication

  • Clear communication is crucial for contract success and rating.

  • Request clear corrections and refer to initial instructions.

  • Refer to prior chat history for continuity.

  • Specify revision deadlines for clarity.

  • Communicate availability for post-submission corrections.

  • Provide a brief summary or outline of completed work.

  • Finish the paper well before the deadline.

  • Don't accept orders beyond your capability.

  • Handle new customers with extra care.

  • For controversial topics, inquire about customer's position.

  • Avoid promising an A+ grade; guarantee quality instead.

Rules for Communication in Chat

  • Avoid mentioning internal writer-related matters.

  • Do not disclose that you work remotely.

  • Specify time frames instead of time differences.

  • Avoid promising an A grade.

  • Use uppercase "I" for professionalism.

  • Avoid spamming or begging for assignments.

  • Begin messages with polite greetings.

  • Proofread chat messages to maintain professionalism.

  • Refrain from abusive language.

  • Stay polite even in disagreements.

  • Include a summary in final messages.

  • Report suspected fraudulent activities.

    Samples for Communication with Customers

  • Use personalized bidding messages.

  • Request for timely responses.

  • Seek clarification on unclear instructions.

  • Inform about page limitations.

  • Offer to extend the deadline if needed.

  • Communicate about progress updates.

  • Explain reasons for extensions.

  • Provide a final message with submission details.

These guidelines will help ensure effective communication and successful interactions with customers, leading to higher ratings and long-term cooperation. Remember to maintain professionalism and create a positive experience for both customers and writers.

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