Clear, respectful, and professional communication is key to a successful writing experience—for both you and the customer. Whether you're trying to get selected for an order or completing an active assignment, your words leave a lasting impression.
This guide outlines three essential parts of communication:
Effective messaging during the selection stage
General communication rules while working on an order
Prohibited behaviors to avoid
Bonus sections include: tone tips, handling silent clients, and message templates!
Effective Communication at the Selection Stage
When a customer is searching for writers, your message is your introduction. Make it count!
1️⃣ Create a Unique Welcome Message
Craft a custom greeting that shows you've read their instructions. Mention the subject or topic to show you're paying attention to all order details.
Example: "Hi! I’ve reviewed your instructions for the psychology reflection paper. I’d be glad to assist and deliver high-quality work before your deadline.”
2️⃣ Avoid Copy-Paste Messages
DON'T send generic spam-like messages (e.g., “Pick me for the best quality”) since they look unprofessional as well as copy-pasted welcome messages. Customers ignore them.
3️⃣ Don’t Greet the Client Multiple Times
One “Hello” is enough. Repeated greetings or multiple “Hi” messages in a row can feel spammy or desperate. Moreover, the customer might feel that they are chatting with several people.
4️⃣ Clarify All Instructions
Review the instructions and ask questions to confirm formatting, required sources, background information, page count, or other details.
5️⃣ Request Additional Payment If Needed
If the order requires more work than paid for, kindly and clearly explain why and suggest adjusting the budget.
⚠️ Be professional—never demand money or complain.
General Communication Rules
Once the order begins, your tone and responsiveness become even more important.
🤝 Use a Polite, Respectful Tone
Be courteous in every message, even when discussing issues or revisions. Keep things calm and professional.
DON'T use Caps Lock when writing your answer. It will be considered a rude message and have only a negative effect on the customer.
📝 Avoid Grammar Mistakes
Proofread all messages before sending. Avoid incorrect phrases and grammar, such as:
❌ “Kindly do the needful”
“Am done with your work”
✅ “Could you please clarify this point?”
“The paper is complete and ready for your review.”
🚫 No Rude Language or Blackmail
Threats or pressure tactics like “You better give me a 5-star rating” are strictly forbidden. All feedback should be earned, not demanded.
⏱️ Be Timely and Clear
Respond as soon as possible, especially when working on tight deadlines. Be specific and transparent in your replies and update the customer with your progress.
✅ “Thanks for the update. I’ll upload the revised version in 3 hours.”
🔁 Offer a Free Review if Needed
Always be open to reviewing or revising the work, especially if the client finds issues. This builds trust and professionalism. Additionally, offer the customer to check the paper on more AI-checkers if they need more proof of the text being original.
✅ “Let me make those changes right away. I’ll update the file in 1–2 hours.”
Tone & Language Tips
❌ Avoid | ✅ Use Instead |
“Kindly do the needful” | “Could you please clarify this?” |
“Am done with your work” | “The paper is complete and ready for review.” |
“I will do it ASAP” | “I will upload it within 3 hours.” |
Use clear, formal, and respectful English at all times. Avoid overly casual or regional expressions.
What to Do If the Customer Is Unclear or Silent
Unresponsive or vague clients can be tricky. Here's how to handle it:
Ask for clarification once, clearly and politely.
If they don’t respond after a reasonable time, proceed based on available instructions.
Do not spam—send no more than one or two reminders.
Contact support if their silence causes a delay.
✅ “Hi! Just checking in—could you confirm if APA formatting is required? I’ll proceed based on standard guidelines if I don’t hear back soon.”
Prohibited Communication Practices
Some behaviors are strictly off-limits. These can lead to account warnings, fines, suspensions, or termination.
🚫 No Mention of Internal Writer Issues
Avoid discussing things like how many orders you’re getting, your teammates (if there are any, your share, etc.
🚫 No Promises of Specific Grades
You cannot guarantee an “A” or any grade. Focus on quality, not outcomes.
🚫 No Spam or Begging Messages
Never send multiple unsolicited messages or plead for work.
❌ “Please choose me, I really need this job.”
❌ “Why are you ignoring me?”
These are unprofessional and may drive the client away.
Great communication means more orders, better reviews, and long-term success. By:
Making a good first impression
Communicating clearly and respectfully
Avoiding unprofessional behaviors
…you’ll become a trusted writer and enjoy a smoother workflow.
📌 Always keep it polite, focused, and helpful. If unsure, ask yourself: “Would this message build trust?”
Presentations
Please review the presentations on the topic for more examples of proper communication with the Customers.