Running into issues on the WXLLSPACE platform can be frustrating. Many common problems can be solved quickly without waiting for a support ticket response. Use this guide to troubleshoot login, upload and submission issues, and learn when to contact support.
1. Login Issues
Magic Link Not Received: Check your spam or junk folder. If your inbox filters out automated emails, add WXLLSPACE to your safe sender list, then request a new link.
Expired or Invalid Link: Magic links expire after a set period (e.g., 15 minutes). Click the link promptly or revisit the login page to generate a new one.
Account Locked: Too many failed attempts can trigger a lockout. Wait 30 minutes and try again, or contact support if you suspect unauthorized access.
2. Profile and Image Upload Problems
File Too Large or Wrong Format: Ensure images meet the platform’s size limit (10 MB) and are in JPG, PNG or HEIF format. Compress large files with a free tool (e.g., TinyPNG).
Upload Not Showing: Clear your browser cache, then log out and back in. Try a different browser (Chrome is recommended).
Orientation or Cropping Issues: Edit your photos before uploading. If the platform automatically crops images, check the preview and adjust your file accordingly.
3. Proposal Submission Errors
Incomplete Form: Double-check that all required fields (dates, pricing, attachments) are filled. Missing information can prevent submission.
Budget Calculation Errors: If the cost calculator shows unexpected totals, refresh the page and re-enter your values. Ensure the pricing sliders are set correctly.
Duplicate Proposals: If you accidentally submit the same proposal twice, contact WXLLSPACE support to remove duplicates.
4. Navigation & Dashboard Issues
Missing Menu Items: Log out and back in; sometimes browser extensions block scripts. Disable ad blockers or test in an incognito window.
Broken Links: Report the broken link to support and try accessing the page using the search bar or main navigation.
Slow Loading Pages: Check your internet connection. Clear your browser cache or try a different network.
5. Reporting Bugs to WXLLSPACE
How to Contact Support: Use the chat widget on the platform or email support@wxllspace.com with a detailed description of the issue.
Information to Include: Browser and device, date/time of the issue, steps that led to the problem, any error messages, and a screenshot if possible.
Expected Response Time: Support typically responds within 24–48 hours. For urgent issues (e.g., security concerns), mark your email as “urgent.”
6. When to Escalate to Live Support
Issues involving payment processing or account security.
Inability to access your account or crucial project information after multiple attempts.
Persistent bugs that disrupt your ability to submit proposals or update your profile.
7. Additional Resources
Status Page: Check for platform-wide outages (if available).
Help Center: Search for relevant articles before reaching out; many issues have already been addressed.
Browser Updates: Ensure your browser is up to date to avoid compatibility problems.