Collections Clerk (Hospital) Responsibilities
1. Manage the accounts receivable process, including billing, follow-up, and collections for hospital services rendered.
2. Review and analyze patient accounts to identify overdue balances and outstanding claims.
3. Contact patients, insurance companies, and other responsible parties to collect outstanding balances and resolve billing discrepancies.
4. Maintain accurate and up-to-date records of all collection activities, including phone calls, payment arrangements, and correspondence.
5. Work closely with the billing department and other relevant stakeholders to resolve billing issues, answer patient inquiries, and ensure timely payment.
6. Prepare and submit reports on collection activities, including delinquent accounts, payment trends, and recovery rates.
7. Stay informed about changes in insurance regulations, billing practices, and industry trends to ensure compliance with relevant guidelines and maximize revenue collection.
8. Provide exceptional customer service by addressing patient concerns and inquiries in a professional and empathetic manner.
9. Collaborate with internal departments, such as finance and patient services, to identify opportunities for process improvement and implement streamlined collection procedures.
10. Assist in the development and implementation of strategies to reduce accounts receivable aging and improve cash flow.
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Collections Clerk (Hospital) Required Skills
1. Strong attention to detail and ability to maintain accurate and organized records.
2. Excellent written and verbal communication skills.
3. Proficiency in using billing and collections software systems.
4. Knowledge of medical billing and coding procedures.
5. Ability to effectively negotiate and resolve conflicts.
6. Exceptional customer service and interpersonal skills.
7. Strong problem-solving and analytical abilities.
8. Ability to work independently and meet deadlines.
9. Proficiency in Microsoft Office Suite, including Excel and Word.
10. Knowledge of healthcare insurance claim submission and reimbursement processes.
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Required Qualifications
1. High school diploma or equivalent; associate's degree in healthcare administration or related field preferred.
2. Prior experience in medical billing, collections, or a related role.
3. Familiarity with healthcare billing and reimbursement policies and procedures.
4. Knowledge of HIPAA regulations and patient privacy laws.
5. Ability to handle confidential information with discretion.
6. Strong understanding of insurance claim submission and follow-up processes.
7. Experience working with electronic medical records and billing systems.
8. Knowledge of accounting principles and practices.
9. Excellent organizational and time management skills.
10. Ability to work effectively in a fast-paced, deadline-driven environment.
Note: The responsibilities and qualifications outlined above are not exhaustive, and additional tasks and requirements may be assigned as needed.