IT Technician Responsibilities
Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Monitoring and maintaining computer systems and networks to ensure smooth operation and to identify and address problems promptly.
Troubleshooting system and network problems, diagnosing and solving hardware or software faults.
Providing technical support to end-users either face-to-face, over the phone or via email.
Setting up new user accounts and profiles and handling password issues.
Conducting regular system backups and data recovery in case of system failures.
Managing and keeping track of IT inventory and equipment.
Keeping up-to-date with emerging technologies and industry trends and updating computer systems, software, and hardware accordingly.
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Requirements
Technical skills and knowledge of computer hardware, software, and networks
Ability to diagnose and troubleshoot hardware and software issues
Strong problem-solving skills and attention to detail
Excellent communication and interpersonal skills to provide technical support to end-users
Ability to work under pressure and prioritize tasks effectively
Knowledge of security software and cybersecurity best practices
A diploma or degree in Computer Science, Information Technology or related field
Relevant certification such as A+, CCNA, or MCSE may be required