Responsibilities
Providing technical support to end-users, both in-person and remotely.
Troubleshooting and resolving hardware and software issues.
Installing and configuring computer hardware and software.
Setting up and maintaining networks and connectivity for devices.
Managing and maintaining databases and information systems.
Conducting system upgrades and updates.
Collaborating with other IT professionals to resolve complex issues.
Creating and maintaining technical documentation and manuals.
Monitoring system performance and identifying potential issues.
Providing training and support to end-users on the proper use of hardware and software.
__________________________________________________________________
Requirements
Strong technical knowledge and understanding of computer systems, hardware, and software
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to work independently and in a team environment
Attention to detail and ability to prioritize tasks
Ability to work under pressure and meet deadlines
Customer service-oriented attitude
Familiarity with a range of operating systems and software applications
Bachelor's degree in computer science, information technology, or related field (or equivalent experience)
Certifications such as CompTIA A+, Network+, and Security+ are often preferred by employers