Responsibilities
Ascertain the main route for the day and ensure that the vehicle is loaded with the packages and mail in the correct order of the route to ensure efficiency.
Scan packages or track items onto the vehicle with a hand-held scanner.
Drive the company vehicle in a professional and courteous manner.
Deliver mail and packages to customers at their homes in your designated route.
Obtain signatures from customers for their mail or packages when required.
Ensure tracked items are scanned and marked as delivered.
Ensure the mail vehicle is secured at all times and not at risk of theft.
Perform ID checks to ensure the mail is going to the correct person.
Assist customers enquiring about lost mail or delays in receiving their packages.
Respect customers' property, ensuring gates are closed, and packages are left in safe places as designated by the customer if they are not home to receive their package.
Fill out “we missed you” cards for customers who were not home, and leave clear instructions on how to retrieve their package.
Be the face of the company, be friendly, approachable, and professional.
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Requirements
High School Diploma
2 years' experience in a similar role
Demonstrated knowledge of mail handling guidelines
Valid Drivers Permit
Detail-focused, with good problem-solving skills
Strong customer service skills
Able to use hand-held electronic devices
Good knowledge of local roads, shortcuts, and routes
Excellent communication skills, both written and verbal
Able to multi-task effectively