Pursuant to U.S. laws and regulations, we collect personal information prior to opening an account. We are required to verify the identity of any person seeking to open an account and to maintain these records.

Our Know-Your-Customer (KYC) service is typically fast but every once in a while, some accounts take a little longer and need additional documents.

If your account status is pending or you received an email indicating your identity check failed, there are a number of reasons why this check may have failed. However, it doesn't mean you can not open an account with us. We will reach out requesting additional documents which you can conveniently upload in the app. Please contact us in the app or by email at support@xantoslabs.com and someone will gladly support you.