We've streamlined our support process to help you get answers faster! Here's how to get the help you need:
How It Works
Step 1: Start a Chat
Click the chat icon in the bottom right corner of your screen. Our AI Assistant Jake will greet you and is ready to help.
Step 2: Ask Your Question
Select 'Ask your question' to type in your query or select the issue type listed in the conversation. Our AI Assistant has been trained on our most common questions and can provide instant answers about:
Account setup and settings
Feature explanations
Troubleshooting common issues
General how-to questions
Step 3: Need More Help?
If the AI Assistant's response doesn't fully solve your problem or you need personalized assistance, simply type:
"I need to speak with a human agent"
This will connect you with our support team, by creating a ticket and team can provide specialized assistance.
Tips for Best Results
Be specific: The more details you provide, the better the AI Assistant can help
One question at a time: This helps ensure you get clear, focused answers
Try the AI agent first: You might be surprised how quickly common questions get resolved!
What's Changed?
Previously, you may have accessed a ticketing portal directly. Now, our AI Assistant serves as your first point of contact, often resolving issues immediately. When human expertise is needed, your request is seamlessly escalated to our support team.
