When CSRDS tries to upload the Now Playing and Playlist history, there is a Web Update error and the information does not get uploaded.

Resolution

There are several reasons why the information does not get uploaded. These include:

  • The Now Playing/Playlist History templates are incorrect. In CSRDS, select Properties from the Tools Menu and select the FTP/File Output Tab. In the top portion in the Now Playing Template area, select the path and filename for the template defining the format for the Now Playing information to be uploaded. In the Play List History, select the template for the play list history upload.
  • Check the URL to make sure it is correct. If the port is included in the URL, remove it, if it’s not there, add it. EG: ftp.mysite.com:21. CSRDS will use different upload processes depending on the port number. For most FTP servers it will not matter which process is used. Others will only accept data from one process or the other. 
  • CSRDS only supports FTP and not FTPS. If the FTP site is FTPS they will need to use another method for capturing the Now Playing Information. This could be a pull from the FTP server monitoring the file configured in the bottom portion of the FTP/File Output Tab, or via the HD/IP Output section as a TCP/IP, UDP, HTTP update. 
  • Ensure the username and passwords are correct. These are often long and made up of letters, numbers and special characters. When manually entered, it can be difficult to tell the letter “l” from the number “1” or other similar characters. If possible, cut and paste the information from the FTP host. 
  • The Web folder may be entered in the wrong format. Normally the user will login to the directory where the files are to be uploaded so the Web folder area should be blank. If uploading to sub-folders, the web folder should not have leading or trailing “\” but will need “\” for subfolders. For Example: NOWPLAYING not \NOWPLAYING\, or PALMFM\NOWPLAYING. 
  • The RDS or Playlist file names may not be supported. Depending on the FTP server, upper and lower case characters may be required and any special characters may cause an error. Keep file names short and do not use special characters. For example; PALMNP.XML for the Now Playing file and PALMPL.XML for the Playlist history. 
  • To upload and maintain files on the FTP site, the FTP user will need full rights to the directory where the files are to be uploaded. Check with the FTP Administrator to ensure the necessary rights have been granted. 
  • In some cases, the uploaded files may be used by multiple applications on the FTP server and may be corrupted. Have the FTP Administrator delete the files, or rename the files in the CSRDS configuration to force a new file to be uploaded. 
  • Ensure CSRDS uploads are not being blocked by a firewall, anti-virus application, group policy or something that is blocking access to the FTP Ports. You may need to contact Corporate IT to open the port.
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