The HD/IP Output section of CSRDS defines additional output options normally for streaming services but can also be to other devices and services. Information can be sent via TCP/IP, UDP, HTTP, HTTPS or a “Web/URL” link. There are several possible causes for information not getting to the device or service.
The configuration settings for posting information to a Stream or other services, requires the IP and Port for the service, the protocol (TCP/IP, UDP, HTTP, etc) the use of a template that defines the format and in some cases, the Station ID which may be different than the Center Stage ID, the username and password.
Special commands in the template may override various protocol settings and will not require an actual IP or port. However, you must enter something in the IP area or nothing will be posted. For example www.service.com. The items to check are:
- The IP and port are correct for the device or service to update. For Stream The World the IP will be the IP to the streaming computer and for TCP/IP port 31313 using the STW.TXT template, for HTTP, port 31314 using the STWQUE.TXT template.
- Ensure the proper format is selected for the service to feed. Telos, Stream the World and iHeart perform special functions depending on the event to be posted. All other services will use the Use Template option.
- Verify the Template format for the device or service. Several templates are included with the install set, but stations can create their own template file for devices or services unknown to CSRDS. The station may need to check with the service to ensure the correct format is used.
- If the Save to File path and filename have been entered, use the Stream Template from the Template menu to verify what was actually sent.
- CSRDS will automatically perform WEB or URL encoding based on a URL= command in the template. Other templates that require XML or URL encoding, can be added by selecting the URL or XML option in the Output Format section of the HD/IP Output Tab.
- Ensure CSRDS is not blocked by a firewall, anti-virus, group policy or the router configuration. They may need to contact Corporate IP to open the necessary ports.