Are you an XOL user making the transition to Xylem Solver?
Explore the FAQs below to learn what the transition means for you, how to get started with Solver, and who to contact if you have questions.
Why is XOL being replaced with Xylem Solver?
Why is XOL being replaced with Xylem Solver?
Xylem Solver is replacing XOL as part of Xylem’s broader digital transformation strategy to modernize and simplify the Select / Configure / Price / Quote (SCPQ) landscape. Solver is a unified, cloud-based platform that delivers many benefits – click here to learn more.
What is the rollout strategy to replace XOL?
What is the rollout strategy to replace XOL?
Xylem Solver will replace Xylem Online (XOL) in phases starting in late June 2025 and ending in 2027, with each phase targeting specific product groups and user segments:
Phase 1 – June 2025: Booster products for specific users
Phase 2 – November 2025: Non-turbine products (mixers, jet aerators, compit, Swedish pump stations) for specific users
Phase 3 – Mid-2027: Turbine products
This phased approach allows us to bring products / solutions into Solver faster and deliver value to customers sooner, without waiting for a complete, 100% replacement.
When can I register for Xylem Solver?
When can I register for Xylem Solver?
You can register any time – no need to wait for your specific product phase. In fact, we encourage early registration so you can start getting familiar with Solver before your products transition from the legacy system.
I registered for Xylem Solver but don't see my products.
I registered for Xylem Solver but don't see my products.
If your product assortment appears incomplete or incorrect, please contact your Xylem Sales or Engineering contact person, or email the Solver support team at solver@xylem.com.
I can select but can't configure Mixers and Jet Aerators in Xylem Solver. How can I gain full access to these products?
I can select but can't configure Mixers and Jet Aerators in Xylem Solver. How can I gain full access to these products?
Access to these products is expected to be available to external users - such as customers and distributors - in Q1 2026. For any questions, please contact your Xylem Sales or Engineering representative, or email the Solver inbox at Solver@xylem.com.
How and when will I receive updates about the rollout?
How and when will I receive updates about the rollout?
As we phase out XOL, our communication and engagement efforts are being rolled out in parallel – tailored to each product group and user segment. We are prioritizing Xylem employees first, giving internal teams the opportunity to become familiar with the platform to better support customers. Once this internal phase is complete, communications and engagement will be extended to customers.
Q2–Q3 2025: Communications and training will focus on Booster product users.
Q3 2025: Communications will begin for internal users of non-turbine products (mixers, jet aerators, Swedish pump stations).
Q4 2025: Communications and training will continue for internal users of non-turbine products.
Q1 2026: Communications and onboarding will begin for approved customers who need access to mixers and jet aerators.
Early 2027: Communications for turbine product users will begin. Exact timing will be shared once confirmed, and this FAQ page will be updated with details closer to this phase.
Key communication channels will include email, in-app messages within XOL, and updates via this FAQ page.
Please note: Outdated or incomplete contact details in legacy systems like XOL can make it challenging to reach the right individuals. For the most accurate support, we encourage you to contact your local sales or customer service team.
Can I continue to use XOL after registering for Xylem Solver?
Can I continue to use XOL after registering for Xylem Solver?
Yes, for the time being, both XOL and Solver will remain active and available. However, we highly recommend transitioning fully to Solver when your products groups have made the switch to the new platform. Making the move as soon as possible will give you time to explore, practice, and get comfortable with Solver before XOL is officially retired.
When will XOL be retired?
When will XOL be retired?
Xylem Online (XOL) will be phased out in three stages, with the final phase expected in mid-2027 when turbines transition to Solver. Throughout these phases, XOL will remain active, but there may be limited functionality depending on the product group and timing. After each phase, affected product groups will have a brief period of continued access in XOL, though some features may be restricted as we finalize the transition.
After turbines are moved to Solver (phase 3), the next step will be transitioning XOL to read-only mode. After a period of time, XOL will then be decommissioned and will no longer be updated or accessible.
While we don’t yet have an official retirement date for the entire system, we’ll continue to share updates as the transition progresses. Rest assured, we’re committed to providing adequate time and support so you can continue conducting business without disruption.
What training and support materials are available?
What training and support materials are available?
Whether you're just getting started or looking to deepen your knowledge, we offer a range of resources through our Xylem Solver Help Center to support you every step of the way:
Explore our Get Started with Xylem Solver page to access introductory guides, setup instructions, and demo recordings that help you get up and running quickly.
Explore the Maximize Your Experience page to dive into advanced features, best practices, and tips for getting the most value out of Solver.
Explore the Xylem Solver FAQs page to find quick answers to common questions and troubleshoot common scenarios.
Want a demo of Solver? We have a recorded demonstration of Xylem Solver that you can watch anytime for an overview of the application and its features. If you’d like a more personalized tour tailored to your specific needs, please reach out to your local Sales or Customer Service team, who will be happy to guide you through the platform.
Need translated content? Currently, most of our training and support materials are available in English. Local teams may adapt or translate materials as needed to best support their audiences. If you require localized training materials, please reach out to your local Sales or Customer Service team for assistance.
Note: Xylem employees can access all training and support materials through our dedicated internal channels, which include exclusive content not available to non-Xylem users.
How do I report system issues with Xylem Solver or suggest enhancements?
How do I report system issues with Xylem Solver or suggest enhancements?
Your local Sales and Customer Service teams can help with basic troubleshooting or provide a walkthrough of Solver’s features and benefits. If you need further assistance, you can reach out to our Solver support team by sending an email to solver@xylem.com.
You can also access the Chatbot 24/7 through the Xylem Solver Help Center. Just look for the orange chat icon on the right side of any page. Questions submitted through the Chatbot are sent directly to the Solver support mailbox.