Hey Yabble credits give you access to Hey Yabble, our world-leading AI-powered insights generator. Take a look at the FAQs below for answers on everything Hey Yabble, from how to purchase credits to when they expire to how much they cost — and how to use them for maximum benefit.

How long do my Hey Yabble credits last for?

Your Hey Yabble credits are valid for 12 months from the date you purchase your bundle.

What about credits I get as part of my subscription?

These are valid for 12 months from the date you receive them. Credits are added each month on the date of your initial subscription (e.g. January 15, February 15, etc.). Hey Yabble automatically uses your oldest credits when it’s performing analyses.

If you don’t use them, credits expire after 12 months.

What does a credit equal?

1 credit is equal to 1 comment. So if you have 100 comments you want to analyze, you’ll need 100 credits to run your Hey Yabble analysis.

How much do credits cost?

We offer a range of prices for credits, with volumetric discounts available for larger purchases. A single credit costs $0.50, with reductions of up to 50% based on volume.

Choose the volume bundle that’s right for your business, or contact us at hello@yabble.com if you need a custom solution.

When will I be billed for using credits?

You’ll be billed for credit usage at the end of each month, alongside any other product or subscription costs.

How can I buy credits?

You can purchase credits via the Plan and billing section of the platform. Click your account icon in the top right, then navigate to Settings > Plan and billing > Hey Yabble credits. From there, you can choose from one of our available bundles.

Once you purchase, your credits will be added to your balance for immediate use. Credits will be invoiced for payment in line with your standard billing terms.

How many credits will I need for my project?

We typically recommend running one summarization per dataset and then allowing 1 to 2 further summarizations so you can look at specific audiences or dig deeper into areas identified in the initial summary.

For example: an open-ended question has 500 completed answers in the dataset. We’d suggest running one query of N=500 to get an overall summary. This will require 500 Hey Yabble credits.

Then, using insights gained from this summary, run a more targeted summary with a primary audience (e.g. set a filter for females or under 45s, or dive deeper into a key theme such as the challenge of click-and-collect shopping).

Often, these more targeted summaries are run on a smaller subset of your data. In this situation, for instance, they might require 200 to 300 credits, down from the initial 500.

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