Skip to main content

Create a Pre-Stay Extra-Night Upsell Journey

Offer the night before arrival when it is available by configuring an upsell journey around check-in.

P
Written by Petar Ojdrovic

A pre-stay extra-night journey offers an arriving guest the night immediately before the booked stay.

Create the journey

  1. Open Marketing → Journeys and select Create journey.

  2. Choose Upsell as the type.

  3. Choose Check In as the trigger and set how many days before arrival the offer should run.

  4. Set Check calendar availability to Night before check-in.

  5. Select the eligible listings.

Build the message sequence

Add the delay and message steps you need. Keep the offer specific, explain how the guest accepts it, and avoid promising the extra night until availability and payment are confirmed.

Choose delivery behavior

Configure the supported message channels and skip busy days with Ignore opportunities on when appropriate. Leave Activate immediately off while reviewing a new journey.

Verify before activation

Confirm trigger timing, listings, availability direction, message links, price language, and channel setup. Activate the journey, then monitor enrollments and influenced revenue from its detail page.

Did this answer your question?