An early check-in journey contacts eligible arriving guests before their stay and creates a controlled upsell opportunity.
Configure the journey
Open Marketing → Journeys and create a journey.
Choose Upsell.
Choose Check In and set the send timing before arrival.
Use Night before check-in as the availability check when the offer depends on the prior night being open.
Select eligible listings.
Write the offer
State the earliest available arrival time, price or confirmation process, and that the request is not final until confirmed. Add message steps and delays appropriate to the response window.
Protect operations
Exclude listings or days where housekeeping cannot support early access. Coordinate the journey with task routing so approved requests reach the right team.
Launch and monitor
Review channels and links, create the journey with immediate activation off, then activate after testing. Track replies and resulting revenue in Opportunities.