Contacts is the source workspace for audiences, lists, campaigns, journeys, signals, loyalty, and opportunities.
Find and filter contacts
Open Marketing → Contacts. Search by contact details and filter by channel, stay status, amount paid, Yada rating, or guest-review rating. Sort the current page by name, check-in, amount paid, or rating.
Add or review a contact
Select Add contact for a single record. Open a contact row to review profile details, stays, lists, consent, activity, and related marketing records.
Import a CSV
Select Upload CSV.
Upload the file and map its columns.
Choose date formats and listing matches where required.
Review valid and invalid rows.
Optionally create a list from the upload, then import.
Stay dates can create or update stays as part of the import.
Prevent duplicates
Use Find duplicates before large audience work. Keep email and phone values normalized and avoid importing the same source file more than once without a clear update strategy.
Add contacts to a list
Select contacts and choose whether to create a new list or add them to an existing manual list.