A late check-out journey offers an eligible departing guest more time at the property.
Configure timing and availability
Open Marketing → Journeys and create an Upsell journey.
Choose Check Out and send before the scheduled departure.
Use Night after checkout when the offer must be limited to properties without a next-night booking.
Select the eligible listings and any ignored days.
Define the offer precisely
Include the offered departure time, fee or confirmation process, response deadline, and a statement that availability must be confirmed.
Coordinate the handoff
Make sure accepted requests reach operations before housekeeping begins. Use tasks or your established internal channel to confirm the schedule change.
Activate after review
Verify listing scope, timing, availability direction, and message links. Activate the journey and monitor replies and opportunities.