Accurate listing knowledge improves AI replies, guidebooks, Smart Spaces, and team consistency.
Content tab
Search and filter structured cards by status, importance, and amenity availability. Edit card text, photos, availability, and priority. Imported PMS content appears in separate Public Content, Custom Fields, and Saved & Template Replies sections.
Create or generate cards
Select Create card for a custom answer. Use the generate tools to extract useful FAQs and amenities from pasted text or supported guest-message history, then review every suggested card before accepting it.
Knowledge Base tab
Add free-form property information that does not fit a structured card. Use headings and short paragraphs so both people and AI can find the right instruction.
Train and test AI
After material changes, schedule AI training from the listing page. Use the listing's test chat to ask realistic guest questions and inspect which sources support each answer.
Keep source data current
Use Settings → PMS Sync to refresh PMS-managed content. Yada-specific cards and knowledge remain managed in Yada.