The Knowledge Base editor stores longer, free-form information for a listing or listing group. It is useful for procedures, exceptions, and contextual instructions.

Open Listings → Listing Groups, select a group, and use its Knowledge Base tab. Group knowledge is appropriate only when the same instruction applies to every member property.

Use descriptive headings, short paragraphs, numbered steps, exact hours, and explicit exceptions. Avoid internal-only notes, secrets, unsupported claims, or information that conflicts with a structured content card.

After a substantial change, retrain the listing AI and ask realistic questions in the test chat. Inspect the cited source and correct ambiguous or conflicting material.