Support priorities are labels you can assign to support tickets to indicate the order in which they should be addressed. Kube comes with default support priorities that you can add to or rename. This article covers editing support priorities.
NOTE: Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.
Editing support ticket priorities
Select your Personal Profile in the top menu and select System Settings from the drop-down menu. The Operator Profile screen appears.
Select Custom Fields in the side menu and select the Support then Priority tabs.
Click the Edit button.
Click the select button next to a priority to enable and disable it. Click Save.
Click the name of the priority to change the name or the status indicator color.
Click Save.
TIP: For information on adding a new support ticket priority, see Adding a support ticket priority.